Customer Training Specialist - Poka Team

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Poka, an IFS company, is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. We’re looking to add a knowledgeable Application Consultant to our expanding clients onboarding team. Under the leadership of the Director of Professional Services, the client training consultant will act as an expert of the tool, onboard and help new clients in their journey with Poka. 

If you have a background in manufacturing, experience in previous roles like continuous Improvement, maintenance manager, production supervisor or project manager and you’re passionate about the success of customers, this is the place for you. 

What you’ll be responsible for: 

• Train new Poka customers on the app over multiple training sessions per onboarding 
• Support content preparation tasks in a Poka instance prior to an implementation 
• Digitize customer forms within Poka 
• Create work instructions and skills in Poka from customer-supplied information and video/photos that may require editing 
• Conduct training sessions on content creation and native iOS app features for photo and video editing, remotely 
• Enhance existing content creation training materials and develop new ones as needed 
• Support implementation for a client and the development of written guidelines for a successful factory deployment of a use case requiring content creation in Poka 
• Support extra trainings of existing Poka customers when needed
• Create dashboards for the advanced analytics feature to help customers visualize and analyze their data 

Qualifications

• 1+ years of experience in a role within manufacturing with knowledge in continuous improvement, maintenance, production supervision, or project management 
• Experience in manufacturing industries such as automotive, food and beverage, metalworking, plastics and rubber, wood and paper or construction materials 
• Experience with customer facing activities, such as training and/or onboarding internal or external customers 
• Understanding of lean manufacturing principles and KPIs 
• Knowledge of Continuous Improvement and TPM tools 
• Excellent English written and verbal communication skills 
• Ability to follow established standards and processes 
• Adaptability to a changing environment and strong ability to work independently 

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.