DAS Field Engineer

DAS Field Engineer

Boingo Wireless is looking for a highly energetic and customer-focused person with comprehensive knowledge of Distributed Antenna Systems (DAS) and Small Cell networks to join our Operations Team. This role will improve and maintain system performance in existing large-scale venues in the Chicago area with some travel throughout the Midwest.  This person will get to work with the latest technology at Marquis venues.  We have a close-knit team that works together to tackle technically challenging projects.  
This is a hands-on role requiring experience onsite in the field, working independently, to troubleshoot and complete the administrative tasks needed to resolve DAS issues. The Field Engineer is responsible for the onsite activities required to repair and replace equipment, adjust power levels, investigate issues, and collect data necessary to maintain the health at large DAS venues (airports, stadiums, & amphitheaters). The Field Engineer should be experienced in the following skills and requirements, have a get-it-done attitude, be a confident problem solver, can work autonomously, and be a team player.

Boingo invests in the latest equipment and technology, we have a healthy pipeline of projects. We offer competitive pay including a quarterly bonus, 401(k) match, and great health, dental and vision insurance.  

Responsibilities

• Manage procurement for assigned venues (hardware and subcontractor labor), keeping costs down and working within a budget
• Collect and utilize post-deployment acceptance testing data to ensure design specification requirements are met, and the system functions at optimal levels for the integration with the carrier(s) macro network
• Perform or oversee, system testing to include RF sweep and Fiber testing, PIM, and carrier handset testing & optimization
• Install, maintain, test, repair, remove or retrofit various systems and configurations
• On occasion be available 24/7 to address system issues and maintain all aspects of the DAS installation at the assigned venues
• Remotely monitor assigned venues to identify and resolve issues, including self-dispatching or contacting subcontractors to resolve issues
• Make recommendations to Sr. Management for capital improvements or system enhancements based on trends.
• Build relationships with service providers to monitor and analyze statistical test data to improve system performance.
• Benchmark testing and RF site surveys to evaluate potential build locations and performance of existing venues to include as-builts for newly installed systems
• Facilitate coordination with internal technical and cross-functional teams to support ongoing efforts.
• Perform additions and modifications to working equipment and circuits. Work operations/job activities may include:
  • Addition or removal of DAS, Small Cell, and Wi-Fi equipment
  • Rack and stack equipment in headend (aka core) and remote locations
  • Running cable and wiring per job specification and procedure in Boingo equipment racks located in telecommunication closets or cabinets (MDF or IDF)
  • Performs in-process and final quality inspections
  • Some commissioning, optimization, and testing of DAS, Small Cell, and/or Wi-Fi Systems
  • Manage subcontractors
  • May serve as primary onsite contact to customer
  • Ability to work with hand and power tools, as well as working knowledge of coaxial PPC compression tool, Cat5 & 6 terminations, and various RF test equipment:
  • Anritsu Site Master
  • Passive Intermodulation (PIM) Test set
  • Fiber light and OTDR testing
• Requires strong technical knowledge of current wireless network products with minimal training
• Ability to work independently while maintaining robust communication with management regarding activities
• Record of safety, business code of conduct, and quality assurance
• LAN Layer 1 and Layer 2 basic troubleshooting abilities with basic Cisco CLI
• Formal “Basic Installation” training course is required (or equivalent on the job training)
• Ability to read and understand RF drawings from companies such as iBwave or Ekahau and blueprint construction documentation.
• Conducts work assignments, communicates, including direct interaction with venue or carrier customers in a professional manner
• Executes the essential duties and responsibilities to meet deadlines

Requirements

• 3 years of DAS or Cellular Field Engineer is required (must be hands-on experience)
• Familiarity with DAS OEMs (e.g., CommScope, JMA, Corning Mobile Access, SOLiD) equipment’s functionality and typical performance levels is required. Certifications preferred
• Experience remotely managing teams of subcontractors across a large geographical area
• Travel & Shift Requirements: Travel away from home for up to a week at a time may be required on demand. Shift work required on demand.
• Ability to read and comprehend construction drawings
• Demonstrated history of updating reports and trouble tickets
• Physical Requirements: Ability to lift a minimum of 50 lbs.
• Ability to work outdoors on ladders, and in confined spaces
• Ability to work with & around electrical wires and ESD products
• Ability to work remotely at construction or installation sites, with minimal direction
• Knowledge and experience with carrier-based equipment common industry manufactures such as Ericsson, Nokia, SpiderCloud, Cisco, and Ruckus, preferred
• Certifications on test equipment such as Anritsu Sweep Master and connector coring or other compression connector suppliers
• Degree in technology-based focus such as Electrical Engineering preferred 

Meet Boingo

Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.

We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. We know that our field staff is key to our success, so we work hard to stay connected as a team. We make sure our field teams are included in the things we do at HQ - from live-streaming our quarterly all-hands meetings, to our Halloween Costume contest, to March Madness, and trivia contest. We even provide gift certificates for lunch. We want you to feel a part of everything we do. In addition, Boingo offers an incredible benefits package, including health, dental vision, 401(k) match, unlimited vacation, parental leave, and more. It’s no wonder we’ve been named among the Best Places to Work in LA for five years and counting!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever.

The health, happiness, and welfare of our team – current and future teammates – is our top concern. Therefore, we’re conducting our “in-person” interviews via video. Social distancing can prove the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect today, and help us continue to connect the world with the people and things they love.