Data Analyst - Operations Analytics

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Your Responsibilities:

• Partner with Operations leadership to determine our strategy for measuring department health and performance, defining comprehensive metrics, developing crisp, well documented reporting and standing up performance monitoring rhythms.
• Work closely with the Strategy & Operational Excellence team to develop strategies that drive operational efficiency, providing robust monitoring and analysis on their performance.
• Serve as strategic partner and advisor to business leaders, responsible for making recommendations on investments and optimization strategies across the Operations department.
• Design and conduct experiments and analysis in support of Operations Scalability product improvements or Operational Process improvements.
• Support the construction of our reporting abstractions (built in dbt).

Your Qualifications:

• At least 4 years experience working cross-functionally with complex datasets to support organizational decision making.  
• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.
• You are extremely comfortable with taking ambiguous issues and structuring them into crisp business problems, and using those to develop and execute on a refined project plan with clearly identified deliverables, all with relative autonomy.
• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists
• You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)
• You can independently prioritize projects based on return on investment and own the end-to-end project management for our analytics deliverables
• You are excited to help mentor junior analysts

Nice to Have:

• Masters degree in a quantitative field OR on the job experience with applied statistics.
• Ability to code in Python/R is a plus
• Hands-on experience working with customer service tool data sets (e.g., Zendesk)
• Hands-on experience running A/B tests and experiment design 

Benefits:

• Competitive compensation
• Long-term incentive plan with a company performance-based cash payout
• Permanent contract
• Pension Plan
• Meal tickets through Cobee
• Generous PTO Allowance
• Hybrid schedule
• Private health insurance
• Discounted Gym Membership
• Bring your dog to work (and unlimited puppy time)
• Monetary help for adopting a dog plus yearly credit to use on our platform 
• Flexible work hours, sometimes you’ll need to be in at certain times, but on the whole, we’re pretty flexible when it comes to managing workload and time
• Grab snacks, fresh fruit, in our kitchen to keep yourself going 
• Regular team activities, including happy hours, game nights, and more

Location:

• This role is based in Barcelona. We have a hybrid-working environment where all teams come together to the office every Monday and Thursday, and the flexibility to work from home the rest of the week. 
• Candidates must be based in Barcelona (or willing to relocate).
• Applicants must hold the right to live and work in Spain - we do not sponsor visas.