Data Analytics Manager (Administrator VI)

Job Description

Position Summary

The Data Analytics Lead at the Massachusetts Registry of Motor Vehicles (RMV) is a key role responsible for overseeing the advancement of data-driven decision-making across the organization. This individual will analyze datasets big and small, uncover meaningful business insights, and provide actionable recommendations. They will play a strategic role in working with leadership to set develop analytics priorities, define objectives, and ensure that data initiatives are aligned with organizational goals. By fostering a data-centric culture, the Lead will enable departments to track productivity, identify operational improvements, and leverage trends and patterns for strategic planning, fraud prevention, and service optimization. This role will also provide analysis to support policy and legislative goals and improve operational efficiency. The role also involves highlighting data quality issues, managing the intake process for analytics projects, and collaborating with internal IT teams and external vendors to develop and enhance reports and dashboards.

Duties and Responsibilities

Guide and direct the development of Analytics Strategy and Prioritization

• Partner with senior leadership to define and prioritize analytics initiatives that align with RMV's strategic goals.
• Develop and oversee the maintenance of a data analytics roadmap that balances immediate operational needs with long-term strategic objectives.
• Oversee and manage the intake process for analytics projects, ensuring alignment with organizational priorities and resource allocation.
• Provide guiding principles and follow clear guidelines for project scoping, prioritization, and execution.

Oversee Data Analysis and Insights

• Develop and analyze complex datasets to derive actionable insights and recommendations for decision-making.
• Develop and present analysis reports and recommendations that effectively communicate findings to diverse audiences and departments.
• Identify and address data quality issues, and identify opportunities for improvement.
• Perform ad hoc data wrangling and analysis with agility to support evolving business needs and decision-making.

Departmental Collaboration and Culture Building

• Facilitate communication upward and foster a culture of data-driven decision-making by training and mentoring departments in leveraging data and analytics.
• Oversee and enable teams to use data for tracking performance, SLAs, productivity, improving processes, and evaluating outcomes.
• Work closely with business, IT teams, and external vendors to increase the adoption of analytics.

Pre-Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Qualifications

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at [email protected].
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For a disability-related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857-274-1935.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.