Data Service Designer

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

What you'll do:

• Map product interaction journeys, including all involved data and systems, and identify the causes of user pain points or friction due to failures in these interactions (systems and data). Suggest improvements or constructions to make data available for collection.
• Create data blueprints, facilitating and interacting with all stakeholders (data engineers, software engineers, experience designers, PMs, and Analytics).
• Participate in and support business strategy discussions and the definition of indicators to ensure data strategy alignment.
• Map communications (CRM) and their potential contact overlaps and pain points throughout the journey.
• Create CRM journeys ensuring the continuity of communication during the product journeys and their pain points.
• Propose and structure recommendations based on quantitative data from identified pain points and opportunities, and monitor their implementation and impact on business indicators.

What you'll need:

• Proven experience in of +2 years in Service Design / Design Thinking. 
• Competent level in: user centricit, research and analysis, value proposition and service attributes, journey discovery and service blueprint, information processing and clustering, ecosystem vision. 
• Knowledge and application of frameworks such as Stakeholder Mapping, Journeys, Blueprints, Empathy Maps, Prioritization Matrices, strategy building, etc.
• Great communication skills and the ability to present design ideas clearly and persuasively.
• Experience in effective collaboration with cross-functional teams.
• Good knowledge of English and/or Spanish. - Will be responsible for all dynamics using English;

More about you:

• You´re passionate about software development and knows how to ensure its quality;
• You´re motivated by building up world class solutions that impacts millions of users all over the world;
• Experienced working in an environment which uses and stimulates DevOps culture;
• You´re creative when solving problems and is continuously seeking improvements for processes and solutions;
• You can communicate clearly with your team and the company to identify issues and demands;
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result.

What We Offer:

• Performance based bonus*
• Attendance Bonus* 
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. 

For more information: www.abinbev.com