Deposit Services Operations Analyst I

Who We Are

BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.

BankUnited is honored to announce that we have been included on the Newsweek and Statista America's Most Trusted Companies Award List!

BankUnited has been recognized by Newsweek as one of America's Greatest Workplaces for Job Starters, which acknowledges our commitment to creating an exceptional workplace.

Our Culture

At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career.

Why BankUnited

Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been ranked #3 as one of the 2022 Healthiest 100 Wokplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years since 2020.

As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE™ Academy and mentoring opportunities through our iCARE™ (Inclusive Community of Advocacy, Respect and Equality) program.

At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.

If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today!

Job Description

SUMMARY: The Deposit Services Operations Analyst I uses prior banking knowledge in Deposit Operations to perform daily functions in a hybrid work environment. This position will be responsible for remote functions and/or resident functions based on work schedule and may include the following: High Dollar Review, Caution Report, Stop Pay Suspects, Deposit Review, Exceptions Navigator, Reconciliations, Closing Out Charged Off Accounts, Processing Various Types of Research, Audit Confirmations, Adjustments, Chargebacks, Unposted and RIM processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Responsible for performing assigned functions in a hybrid work environment.
• Processes entries and may perform input/maintenance to support assigned functions and to correct errors.
• Ensures that all functions are delivered to both internal/external customers with optimal efficiency and excellent customer service.
• Ensures that all applicable reports are reconciled daily and unresolved differences are brought to the attention of the management team and researched within the specified timeframes in accordance with bank standards and regulatory requirements.
• Accurate and timely input into the Daily Function Log, Flash Reports and Capacity Model timesheets.
• Contributes to the team's success by meeting established Service Level Agreements.
• Assists branch and business line employees with balancing, questions and/or procedural issues.
• Recommends revisions to department procedures to comply with business, regulatory and process improvement changes.
• Advises management of deviations from standard operating procedures and makes recommendations for corrective action to remediate issues.
• Attends scheduled meetings, provides input and communicates key information.
• Assists with training of other employees as assigned by management.
• Cross-trained on other department functions and may perform those functions in a back-up role for limited periods.
• Assists management with the creation of specialized reports, spreadsheets, graphs and charts.
• Works with management on the development and implementation of new processes and procedures to improve operating efficiency and to ensure timely and accurate work flow.
• Key contributor in departmental and bank-wide projects for business improvement and cost reduction or avoidance.
• Builds cohesive relationships within Operations, Retail Branch Network, Customer Care Center, Treasury Management, BSA, Compliance, Accounting, Information Technology, Project Management and other key internal departments.
• Supports the Deposit Operations Strategic Business Plan by achieving assigned goals.
• Performs additional responsibilities as assigned or required by management.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degree or equivalent work experience required

EXPERIENCE

• 5 - 7 Years job experience in Deposit Operations at a Retail or Commercial Bank and/or combination of job experience and proven ability to perform high level deposit operations functions required