Deposit Services Operations Manager

SUMMARY: The Deposit Services Operations Manager directs a team of remote, hybrid and on-site resident employees in an on-site resident work environment. The unit's responsibilities include, but are not limited to: Abandoned Property/Escheatment, Incoming/Outgoing returns, Research/Adjustments, Reconcilements, Verification of Deposit/Audit Confirmations, Exceptions Items, Signature Verifications, Mobile & ATM Deposit Reviews and Outsourced Item Processing functions. The manager oversees all operational functions, staff management, vendor management, business continuity planning, budget planning, service level agreements and is responsible for developing a strategic vision that supports the bank's sales teams throughout multiple regions in an ever changing corporate and regulatory environment. The manager handles multiple projects related to systems issues, efficiencies, new technology, mergers and acquisitions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Manages and directs a team of remote, hybrid and on-site resident employees responsible for the daily operational functions within Deposit Services.
• Conducts staff meetings of department's personnel, or confers with subordinate personnel to discuss departmental problems, regulatory updates, or to explain procedural changes or practices.
• Develops a strategic business plan to support the corporate goals and vision of the bank's branding and growth models while ensuring operational soundness, adherence to policies, procedures and regulatory guidelines.
• Provides input to the strategic planning and new product process as it relates to Deposit Services and the bank as a whole.
• Assumes leadership role in bank implementations of systems/tools designed to create efficiencies, mitigate risks and improve processes for the department and the bank.
• Participates in bank-wide activities related to hardware/software conversions and/or mergers & acquisitions and oversees the department's deliverables. Ensures all deliverables remain on target.
• Develops staff and ensures that the team's service behaviors contribute to the bank's overall strategy for the customer experience.
• Leads the team in developing a partnership with key working units within corporate to ensure there is a bridge that solidifies a cohesive environment focusing on teamwork.
• Re-engineers operational tasks to maximize efficiencies and manage workflow capacity for effective utilization of resources.
• Analyzes reports and data to identify processing trends, staffing requirements, etc.
• Monitors areas of responsibility and implements effective goals and tools to measure success for driving the team effectively.
• Compiles regular and special reports as required by Bank and government regulations.
• Works closely with Compliance, Audit, Risk and Fraud to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and losses to the bank.
• Identifies and addresses systemic issues and takes the appropriate actions to remediate exceptions.
• Creates, monitors and reports variances of departmental budgets and provides recommendations for capital expenditures and staffing.
• Supports efforts to increase revenue, manages expenses and initiates cost reduction programs.
• Manages vendor relationships to ensure compliance with contracts and bank policies. Ensures associated Service Level Agreements are met.
• Responsible for the accurate and timely escalation of all vendor production issues.
• Stays abreast of industry trends by attending seminars, training sessions and workshops as necessary to develop and ensure compliance with banking regulations, federal and state regulations, and standards for financial institutions.
• Works closely with the operations management team and senior management to ensure the corporate vision and strategy are being executed and that associated goals are achieved.
• Ensures that operational units are functioning within industry standards and that operational procedures are streamlined and efficient, maintained to industry standards and are fully documented for all departmental processes.
• Communicates business and departmental objectives to the team ensuring they remain well informed of business activities and of their required contributions to goals.
• Establishes standards, applicable goals and maintains accountability.
• Develops an effective network of communication within the operations team and with key working units to ensure shared knowledge and understanding of business activities.
• Develops, tests and executes the department's Contingency and Disaster Recovery Plans.
• Additional duties and projects as assigned by senior management.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES:

• Supervises function, projects or services and/or one or more employees, as applicable.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION

Bachelor's Degree or equivalent work experience required

EXPERIENCE

• 10+ Years of recent management experience in Deposit Operations in a large financial institution required
• Commercial banking experience preferred