Designer/Researcher (Salesforce)

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple effective and accessible to all. Since 2013 federal state and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.

As a client services company we work with government agencies to improve how people apply for benefits navigate their health care and more. We bill for our time selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.

These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions providing everyone at Nava opportunities to do meaningful impactful work.

Position Summary

Nava is at the forefront of reimagining how our government serves its people and we’re looking for a Designer/Researcher to help drive this mission forward.

As a Designer/Researcher at Nava you’ll collaborate on building case management workflows using Salesforce for government services that affect millions of Americans. You’ll work on cross-functional teams moving from concept to implementation while championing user needs. Your work will include everything from research to prototyping in service of the design and development of Salesforce applications. Your work will bring us closer to the people we ultimately serve helping deliver high-quality work that is simple empathetic and accessible.

You will be working within the government ecosystem collaborating dynamically with other government contractors and civil servants. This means you'll likely encounter different working styles and cultural norms and be responsible for maintaining order and focus in complex stakeholder ecosystems.

What you'll do

• Apply a service design mindset to challenges with a relentless focus on user needs

• Propel understanding of users by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators

• Drive research ideas from concept to production from diagramming to drafting research plans to conducting user interviews

• Collaborate with cross-disciplinary peers in product management project management software engineering and Salesforce administrators to define design and deliver working software features.

• Maintain open lines of communication with clients and government stakeholders.

• Contribute to learning and designing best practices with Salesforce and its various partner products.

Required skills

• Years of experience: At least two years of experience working as a designer or researcher working with cross-disciplinary product teams within a professional working environment.

• Salesforce Experience: Experience designing with Salesforce; understanding of Salesforce’s capabilities and integrations.

• Research Expertise: Depth of experience in conducting synthesizing and communicating qualitative research.

• Cross-Disciplinary Collaboration: Comfortable collaborating with cross-disciplinary peers especially technical peers such as software engineers as part of a design process

• Systems Thinking: Ability to map and drive systemic improvements within complex service environments while advocating for users.

• Adaptability: Capable of managing multiple work streams and context-switching in dynamic environments.

• Communication: Excellent written and verbal communication skills including building strong relationships with the internal team and external partners.

• Resourcefulness: Highly reliable detail-oriented and capable of thinking strategically around trade-offs and short term vs. long term benefits.

• Empathy and Collaboration: An adaptive empathetic collaborative and positive mindset

$114300 - $133000 a year

Please include a portfolio with your application . Applications without an online portfolio will not be considered.

Other requirements

All roles at Nava require the following:

●  Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.

●  Candidates offered a job at Nava must have work authorization that does not require visa sponsorship either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card.

●  May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

Perks working with Nava

● Competitive benefits: We prioritize your well-being offering highly competitive medical dental and vision benefits.

● Generous time off: Enjoy 20 days of accrued PTO 12 paid federal holidays 5 prorated floating holidays and unlimited sick leave.

● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well you do well.

● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.

● Employee wellness program: Access our comprehensive Employee Wellness Program.

● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.

● Fertility support: Benefit from fertility support and treatment options.

● Sabbatical leave: We offer a sabbatical leave program.

● 401k contributions: We match 4% of your salary in 401k contributions.

● Flexible work arrangements: We offer flexible work arrangements to suit your needs.

● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.

● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).

● Learning and development: Access our comprehensive learning and development program.

● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.

● Equity stock options: Benefit from equity stock options.

● Employee referral program: Participate in our employee referral program.

● Commuter benefits: Enjoy commuter benefits.

● Insurance coverage: Receive short and long-term disability insurance as well as life and accidental death insurance.

● Inclusive culture: Join our diverse inclusive highly collaborative and vibrant culture that supports remote work.

Location

We have fully remote options if you reside in one of the following states:

Alabama Arizona California Colorado DC Florida Georgia Illinois Louisiana Maine Maryland Massachusetts Michigan Minnesota Missouri Nevada North Carolina New Jersey New York Oklahoma Oregon Pennsylvania Rhode Island South Carolina Texas Tennessee Utah Virginia Washington Wisconsin.

*If you are not living in one of the states listed above unfortunately you will not be considered for a position at this time.

Stay in touch

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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color age gender religious or political beliefs national origin or heritage marital status disability sex sexual orientation or gender identity genetic information pregnancy status as a protected veteran or any characteristic protected by federal state or local laws. Our commitment to diversity equity and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.

Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.