Desktop Support Analyst

Desktop Support Analyst

Position ID: req45440

Sector: BA North America

Functional Area: Tech

Location: Charlotte Office

Number of Openings: 1

Employment Type: Permanent

POSITION DESCRIPTION:

Create moments thatmatter. Decode the future.

At Electrolux, aleading global appliance company, we strive every day to shape living for thebetter for our consumers, our people, and our planet. We share ideas andcollaborate so that together, we can develop solutions that deliver enjoyableand sustainable living.

Come join us as youare. We believe diverse perspectives make us stronger and more innovative. Inour global community of people from 100+ countries, we listen to each other,actively contribute, and grow together.

Join us in ourexciting quest to build the future home.

All about the role:

As a Desktop Support Analyst, you provide desktopsupport for the users in the Charlotte corporate office, as well as remoteusers. Utilize technical experience and familiarity with the environment toprovide support to end users.

Primary focus will be desktops, laptops, relatedperipheral equipment, audio visual equipment, and mobile devices.

What you'll do:

• Provide 2nd level technical support for local offices and supported remote users.
• Utilize Service Now to coordinate support activities and update incidents, catalog request, and tasks accordingly.
• Configure and deploy PC's, laptops, printers and peripheral equipment using automatic deployment tools (SCCM, Autopilot).
• Install and configure software for PC's and laptops.
• Provide weekly status reports to departmental management.
• Implement desktop hardware and software standards.
• Assist in development and implementation of policies and procedures for desktop operating environment.
• Actively build cross-functional and cross-competence collaboration within and outside the area of responsibility.
• Administer telephone and voicemail boxes, and associated telephony peripherals.
• Administer mobile phones and associated mobile peripherals.
• Respond to alerts or emergency issues during normal business hours and on-call rotation.

Qualificationsrequired:

• An associate degree in field related to Computer Technology, IT, or technical field; a bachelor's degree is preferred.
• 5 years technical support experience for end user and computing with hands on experience supporting desktop PCs and laptops in a Windows 10/11 environment.
• A minimum of 3 years hands-on experience with PC configuration, installation of peripherals, installation and configuration of software, etc.
• Expert knowledge of Microsoft Office Products.
• Strong knowledge of Audio-Visual concepts, support, and troubleshooting.

Where you'll be:

This position will be based at our Headquarter officein Charlotte, NC.

Benefits highlights:

• Hybrid work model
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

As part of Electrolux, we will continuously invest inyou and your development. There are no barriers to where your career could takeyou.

COMPANY DESCRIPTION

Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year. In 2017 Electrolux had sales of SEK 122 billion and employed 56,000 people around the world. For more information go to www.electroluxgroup.com.