Desktop Support Engineer I

Bracebridge seeks qualified candidates for our Desktop Support Engineer position who have a passion for technology, professional demeanor, solid communication skills and a desire to learn. The Desktop Support Engineer will join Bracebridge’s information technology group to work on and support our production environment, consisting of user systems, servers, storage/data environments, and virtualization. The infrastructure consists of two datacenters and an office location that provide fault tolerance and resiliency for the critical operations of the firm.

Responsibilities:

• Provide daily operational technology support to users including physical and virtual desktop computers, servers, mobile devices and applications
• Install, configure and deploy desktop and server systems
• Troubleshoot technology issues from the operating system through applications
• Document instructions for various technology tasks and troubleshooting steps
• Execute, create and evolve standardized technology solutions and operating procedures
• Collaborate with team members on projects and tasks
• Occasional night or weekend work for items that must occur outside of production hours
• Occasional travel to datacenters in Boston, MA and Marlborough, MA, or executives’ homes

Qualifications:

• One or more years of IT support experience preferred
• Professional certifications like CompTIA A+ desired
• Experience installing, configuring, managing and troubleshooting:
• Windows desktop and server operating systems
• Desktop applications including Microsoft Office with add-ins, web browsers, development tools and libraries

• Experience with operational processes including ticketing, deployment workflows, process validation, daily tasks
• Experience writing documentation to capture process and technology details for repeatable and deterministic high-quality results
• Experience assembling computer systems, replacing/updating peripherals and connections
• Ability to recognize and differentiate between various interface types, including audio/video, peripheral and network interfaces
• Understanding of IP networking and basic network configuration for PCs
• Understanding of Active Directory, including domain computer configuration and user configuration, security groups and distribution groups
• Exposure to VMWare and/or Citrix environments
• Exposure to Microsoft Exchange and Office 365 environments including basic user email configuration, and mail processing rules
• Exposure to mobile devices including iPhone and Android
• Exposure to financial applications including Bloomberg and Reuters
• Ability to move and set up physical systems including computers, monitors, servers and other devices
• Flexible work hours to meet team needs