Digital Workplace Architect

Company Description

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today!

Job Description

As an experienced IT Service Delivery Manager, you will leverage your expertise in managing IT support teams within large enterprises and your broad technical understanding of the modern Digital Workplace experience, leading service improvement projects to enhance employee satisfaction and optimize IT costs, you will play a pivotal role in achieving our mission of delivering the most efficient, appreciated, and trusted digital workplace management solution to millions of corporate workers.

Your responsibilities will involve:

· Leveraging IT operational experience to design and deliver effective solutions using Nexthink technology to enhance digital employee experience management.

· Identify, research, and develop new use cases, opportunities, and customer-driven requests to expand Nexthink’s library of innovative, actionable solutions.

· Stay updated on industry trends, competitors, and emerging technologies to inform strategy and maintain a competitive edge.

· Contribute ideas, designs, and insights to improve digital employee experience across corporate environments and support product strategy alignment.

· Utilize technical skills to create content packs, scripts, integrations, and solutions that improve the digital employee experience and self-help/self-healing capabilities

· Ensure all solutions meet the highest quality standards, reinforcing customer trust and satisfaction.

· Work closely with R&D, Solutions consulting, and Customer Success teams, providing workplace-specific insights and support during customer engagements. Engaging with stakeholders across all levels, confidently relaying information, and building strong relationships.

· Contribute to developing and launching new product features, ensuring alignment with customer needs and market demands.

Qualifications

You are extremely passionate about solving challenging, real-life problems. You recognize the frustration a poor digital experience can bring from your experience in IT Operations and have a passion for being able to deliver solutions to eliminate it.

· Extensive experience in IT operational environments, ideally in support roles, with a strong understanding of how IT functions within business settings.

· Over 10 years of experience in IT Service delivery in large IT organization, ideally overseeing service desk, End user IT service delivery. Demonstrated success in leading service improvement and automation projects to enhance employee satisfaction and reduce IT costs.

· Solid understanding of IT infrastructure, including desktops, servers, modern end point management solutions, Intune, JamF, SCCM, AD/EntraID and other related technologies.

· Familiarity with Windows and Mac operating systems, cloud computing platforms (Azure, M365, AWS, GSuite), scripting concepts (e.g., PowerShell functions, loops, and branches) and emerging AI technologies & trends such as copilot, ChatGPT etc..

· Good grasp of networking principles, including IP networking, wireless protocols, VPNs, IP tunneling, proxy server concepts, and LAN/WAN systems.

· Demonstrated ability to manage complex projects with minimal supervision, deliver incremental results, and develop actionable solutions for customer challenges.

· Exceptional written and spoken English skills, with experience in creating, reviewing, and delivering technical documentation, including architecture, operational guides, and self-help resources.

• #LI-Hybrid

Additional Information

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.