Director of Support Services

Director of Support Services - Private Sector - BlueTeam

We are…

U.S. based service provider specializing in commercial restoration, construction, and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio owners and operators.

We are a turnkey provider for portfolio managers, owners, asset managers and operators, and we continue to grow our services to meet our clients’ needs. Our continued expansion of services, unrelenting project performance and transparent billing practices have allowed us to become and remain an industry leader for clients in the hospitality, senior care, multi-family, industrial and other commercial property sectors.

Join the exciting BlueTeam!

The Director of Support Services will serve as a major transformational change leader while assuming ultimate responsibility for numerous central services in support of a national, $100M+ commercial reconstruction, roofing, and capital projects organization with roughly 200 employees, 10,000 pieces of equipment, a fleet of 100+ vehicles and 27 warehouse and office locations. The individual will be responsible for assimilating and ensuring the adoption of best practices of an integrated resource delivery system across the company, driving strong and timely support of operation projects, enhancing efficiency through process improvement, and maintaining a heightened focus on quality and safety, while increasing profitability and ensuring both high customer and operations staff satisfaction.

What you’ll do….

Dispatch

• Oversee the management of dispatch coordinators and handling of inbound call volume to ensure continuity of operations 24/7/365
• Report on and monitor inbound call volume activity and timely response in accordance with company policies
• Monitor utilization of dispatch personnel and maximize value-add potential from down time across other areas in Support Services
• Develop and maintain personnel calendar to identify available resources 24/7/365
• Assign and monitor initial project team personnel to maximize claim response effectiveness and efficiency
• Oversee initial response of the travel project team’s travel plans in strict accordance with company policy
• Work in collaboration with operations teams to identify future needs for warehouse locations, and use data from response and inventories to identify under-utilized locations
• Perform other duties and assignments as require

Facility Management

• Develop and manage a complete and affordable preventive maintenance program to ensure facilities are secure, clean, safe and in good repair
• Responsible for maintaining building safety in compliance with local, state, and federal regulations and laws
• Responsible for lease renewal schedules, audits, and inventory controls

Fleet Management

• Develop and manage a complete and affordable preventive maintenance program to ensure vehicles are operationally ready, clean, safe and in good repair
• Establish and manage a schedule for recommended replacement of fleet vehicles including the negotiation of leasing arrangements
• Monitor and report on activity to ensure the safe and efficient operation of fleet vehicles and adherence to company vehicle policy use
• Manage Fleet Software program, GPS system to utilize in response for losses 24/7/365.
• Oversee ongoing compliance with all applicable federal, state, and local safety and environmental regulations and requirements, including (but not limited to) International Fuel Tax Agreement (IFTA), Dyed Diesel, Prorate, Form 2290, licensing and renewals, DOT permits (overweight and over width), OSHA regulations, crane permits, liquid waste management, storm water runoff from facilities, and fuel storage compliance, etc.

Equipment & Supply Management

• Oversee the management and procurement of equipment and operational supplies to ensure operational readiness to include physical inventories, mobilization/demobilization, operational supplies, and standard procedures including field supply stocking
• Manage the Inventory System for all equipment, institute policies for equipment mobilization and demobilization to ensure inventory is returned from projects nationally
• Work with regional teams to create a standard audit of trucks, warehouses, and projects to create reliable data for response to emergency losses
• Report on utilization of equipment dispatched and billed over periods, volume in use versus volume not utilized to identify patterns and geographic needs
• Responsible for rental equipment negotiations and effective utilization of owned equipment versus rental equipment for maximum margin enhancement
• Monitor, forecast, and manage to upcoming levels of demand to effectively align with the procurement processes

Vendor Management

• Oversee performance of vendor coordinator including onboarding and management of new vendor activity nationwide
• Ensure vendor maintenance program meets established company objectives for geographic and service type coverage across all major markets
• Regularly monitor vendor spend/activity reports and survey program

What you’ll need…

• Bachelor’s degree is a must, advanced degree preferred
• Must have 20+ years of progressive management experience and 5+ years of similar/complimentary support services experience
• Advanced knowledge in vendor management and procurement
• Familiarity with SmartX (equipment), Fleetio, Geotab (fleet) and Maptive (vendor management) software solutions is a plus
• Must have the ability to express complex technical concepts effectively, both verbally and in writing
• Excellent organization and communication skills, both verbal and written
• Ability to effectively lead and mentor a team of 10+ employees
• Must be able to travel 25% of the time
• Advance proficiency in Microsoft Office Suite of products, especially MS Excel and MS Word

What you’ll get in return…

• Competitive Salary
• Full range of Benefits including Medical, Dental, Vision, Short Term Disability (STD), Long Term Disability (LTD), Supplemental and Voluntary Life Insurance, 401(K) with Employer Match and Paid Time Off (PTO)

​

About Blue Team:

BlueTeam’s Mission is to cultivate and maintain mutually beneficial relationships with our clients. In order to accomplish that mission, BlueTeam strives to be mindful, respectful and understanding of our clients and their business needs.

Becoming valuable partners with our clients starts with building the best team possible: recruiting top talent, training them, supporting them, listening to them, and empowering them to help our clients solve their restoration, construction and roofing needs. BlueTeam is not just a “team” but a family based on our core values: integrity, transparency, and accountability.

We believe that with quality people and teamwork, we will achieve our goals of being a successful and well-structured profitable organization that will treat our clients fairly and with mutual respect, while recognizing our staff for their efforts and contributions.

BlueTeam is an Equal Opportunity Employer.