Director, Programs (Civic Tech)

About BlueLabs

BlueLabs is a leading provider of analytics services and technology dedicated to helping our partners do the most good with their data. Our team of analysts, scientists, engineers, and strategists hail from diverse backgrounds yet share a passion for using data to solve the world’s greatest social and analytical challenges. Since our inception we’ve worked with more than 400 organizations ranging from government agencies, advocacy groups, unions, political campaigns, and international groups. In addition, we service an ever-expanding portfolio of commercial clients in the automotive, travel, CPG, entertainment, healthcare, media, and telecom industries. Along the way, we’ve developed some of the most innovative tools available in analytics, media optimization, reporting, and influencer outreach.

About the team

The BlueLabs Civic Tech practice revolutionizes the way government agencies use data to streamline operations, interact with citizens, and react to their biggest challenges. Our team develops deep expertise within the areas our clients care about most, then builds data analytics systems that create impact at scale. We work closely with internal government innovation groups, and build on the analytics methodology pioneered in e-commerce, advocacy, politics, and consumer finance.

You will work on a fast-paced, impact-driven project team charged with intelligently improving the operations powering the policies and programs that hundreds of millions of Americans interact with on a daily basis. We bring definition to challenging problems, creatively identify data sources, then design analytics that accurately measure impact and move the needle every day. We work in changing, ambiguous environments, so we embrace nuance, inclusivity, and complexity to deliver programs that work for the diverse groups of individuals who rely on us.

About the role:

As the Director of Civic Tech, you will be responsible for managing BlueLabs’ suite of civic tech programs and their managers and guiding their performance, evolution, and strategic direction.  You have a demonstrated track record of leadership in a space where the work is technical in nature while the direction of work is influenced by emergent events such as the ongoing pandemic, changes to policies, and social trends. You are driven by applying data and technology towards improving equality of access to services and ensuring that individuals of all backgrounds have a personalized, responsive, and engaging experience as they use them. 

In this position you will:

• Serve as the principal representative for BlueLabs’ Civic Tech Practice reporting directly to the VP of Civic Tech 
• Advise program teams and our clients on responding to internal or external factors that BlueLabs is uniquely suited to address
• Develop project planning and brainstorming approaches that help our teams address big picture problems and set ambitious and tangible long-term goals.
• Maintain a healthy awareness of program status and client satisfaction by championing client relationships
• Implement strategies for ensuring quality product and a high depth of work while not micromanaging or reviewing every piece of work product
• Serve as a strategic advisor to clients and partner organizations
• Develop a strong working relationship with both CMS staff and partner contractor organizations
• Help programs achieve excellence in their work delivery by supporting and challenging teams of analysts, data scientists, engineers, and program leads
• Continually develop and grow a team of program leads by contributing to their professional development goals and helping them build their skill sets as people managers
• Lead financial management, recruiting and hiring efforts for the civic tech practice
• Develop staffing plans and recommendations for systems and process supports for the civic tech practice

What we are seeking:

• 6-8+ years of experience working with high-stakes clients, preferably in healthcare, technology, or consumer engagement services
• Experience leading high performing consulting teams (or internal teams that act like consultants)
• Experience with some of the problem domains we address: people and operations analytics, individual-level outreach, or growth analytics for digital applications
• Familiarity with the healthcare and/or civic technology experiences and challenges
• Demonstrated commitment and specific experience building diverse and inclusive teams
• Experience leading multiple people managers
• You have a strength for instilling leadership and motivation in others
• You are passionate about helping technical teams to address societal challenges 
• You have a strong personal learning network that allows you to identify potential problems early and bring new approaches to the organizations you work with directly
• You celebrate wins and coach through challenges
• You have impeccable ethics and judgment in maintaining highly sensitive and confidential information
• You stay well-organized and are a clear, proactive communicator

What We Offer:

BlueLabs offers a friendly work environment and competitive compensation and benefits package including:

• Salary: $140,000-$160,000
• Premier health, dental, and vision insurance plans
• 401K matching
• Unlimited paid time off
• Paid personal and volunteer leave
• 13 paid holidays
• 15 weeks paid parental leave
• Professional development stipend & tuition reimbursement
• Macbook Pro laptop & tech accessories
• Bring Your Own Device (BYOD) stipend for mobile device
• Employee Assistance Program (EAP)
• Supportive & collaborative culture 
• Flexible working hours
• Remote friendly (within the U.S.)
• Pre-tax transportation options for commuting to our office in Washington, DC
• Lunches and snacks
• And more! 

The salary range for candidates who meet the minimum posted qualifications reflects the Company’s good faith understanding and belief as to the wage range, and is accurate as of the date of this job posting.

To protect the health and safety of our workforce, as a company policy, BlueLabs strongly encourages all employees to be fully vaccinated against COVID-19 prior to beginning employment. BlueLabs adheres to all federal, state and local COVID-19 vaccination regulations. Except where prohibited by law, applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment; if not the offer may be rescinded or employment terminated. BlueLabs will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability, pregnancy, or on an individualized basis in accordance with applicable laws.

At BlueLabs, we celebrate, support and thrive on differences. Not only do they benefit our services, products, and community, but most importantly, they are to the benefit of our team. Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans statuses, disabilities and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace and an affirmative action employer, BlueLabs is committed to creating an inclusive environment for all employees. BlueLabs endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact the Director, People Operations.  BlueLabs participates in E-verify. EEO is the Law.

Collection of Personal Information Notice:

As you are likely aware, by submitting your job application, you are submitting personal information to our company. We collect various categories of personal information, including identifiers, protected classifications, professional or employment related information and sensitive personal information. We may retain and use this information for up to three years, in order to come to a decision on whether or not you are a good fit for our company. We may also retain or use some of this information to comply with any requirements under law, or for purposes of defending ourselves in any litigation. We do not use this information for any other purpose, or share it with third parties, unless you become an employee. To learn more, or to see our fully Notice to Job Applicants, please click here.