Director Sales Operations

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr. Manager Sales Operations
About BentoBox & Our Mission
The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.
Over 14,000 restaurants worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés's ThinkFoodGroup and Danny Meyer's Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop.
BentoBox is proud to be a part of Restaurant Solutions, a division of Fiserv - a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences.
About The Role:
The Senior Sales Operations Manager will report to the Sr. Director, Sales Operations and is directly responsible for collaborating with leadership to ensure the effective measurement, support and optimization of sales team performance. You will be accountable for helping a fast-growing organization scale up sales operations, while ultimately enhancing sales effectiveness and productivity.
The ideal candidate must have excellent program management skills with the ability to translate sales needs into technical requirements and manage stakeholder expectations. You are organized, strategic, analytical, and detail-oriented with strong communication skills. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.
What You'll Do:

• Be a trusted, strategic thought-partner to both the Sales and Ops leadership team
• Ensure Sales Ops team priorities are aligned and Sales business objectives are met across business systems, enablement, and business intelligence projects
• Create, monitor and optimize lead assignment, routing and pipeline management workflows and automations that drive team effectiveness, ensuring equitable distribution and timely follow-up on the part of the sales team
• Define and manage reports and dashboards that effectively communicate sales performance, partnering closely with business intelligence to build reports and provide key opportunity analysis
• Manage Salesforce hygiene and data accuracy, including the importing of leads, duplicate management and territory management

• Support the management, implementation, and troubleshooting tech stack integrations

• Effectively communicate process changes and recommendations within the company, and manage process documentation.

Experience We're Looking For:

• 5+ years relevant experience in growth-stage SaaS company sales operations
• Experience managing a full suite of sales software. Our stack includes: Salesforce, GetSiteControl, Google Analytics, Google Tag Manager, Drift, Pardot, Zapier, Customer.io, and coming soon: Marketo, Seismic
• Exceptional knowledge of SMB SaaS sales best practices, including metrics/key performance indicators
• Excellent analytical skills and problem solving capabilities, with a deep knowledge of Excel and Google Spreadsheets
• Experience working cross-functionally and managing senior level stakeholders, both technical and non-technical
• Effective communicator, facilitator and collaborator
• Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas of improvements
• Significant hands-on experience implementing and optimizing processes, procedures and tools
• Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity
• Can handle and protect sensitive data with care

Bonus points if:

• You are experienced with Asana and Google Suite
• You have first-hand experience working with small business restaurants

Perks of Joining Us:
Monday-Thursday in office work week. Work from home Fridays.
*First 90 days in office for five days a week*

• Competitive salary
• Comprehensive benefit plans to suit your unique needs
• 401(k) with company match and Employee Stock Purchase Plans
• Generous time off programs including paid parental leave
• Holistic wellness program
• 8 highly active Employee Resource Groups
• Professional development, growth and support
• Company-sponsored volunteer days and community-building events
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox's COVID-19 Vaccination Policy
In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings and Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter and work in Fiserv facilities regardless of vaccination status.
BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Range
$82,800.00 - $143,700.00
These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.
Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
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