Director UX/CX Design

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Dir. UX Design, you will lead a team and have ownership over a journey/portfolio. You will work with other designers, strategists, researchers and content strategists to develop and translate the product strategy into a compelling design vision.

Primary Responsibilities:

• Oversee a broad portfolio of work
• Build and distill the broad experience design vision and principles into design opportunities and strategies to solve
• Lead teams in translating abstract concepts and problems into simple, elegant, and innovative designs expressed in sketches, diagrams, and rapid prototypes for responsive, mobile, and conversational channels
• Provide design recommendations based on technical feasibility, usability findings, A11y, legal and design best practices
• Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation
• Leverages best practice design principles and trends to contribute with insights and stellar user experiences
• Be a trusted design partner in a cross functional team (designers, engineers, product, researchers etc.), delivery designs on time and to the highest quality
• Collaborate and contribute reusable design components in partnership with Design System team
• Work on multiple projects at a time
• Makes research and design decisions that takes into health equity considerations (including but not limited to: disability status, health literacy levels, demographics, cultural backgrounds, etc.) to improve healthcare access for all members
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Design Strategy & Thought leadership

• Generalist with a solid understanding of the various UX disciplines ((UX design, including service design, research, IA, visual, prototyping, etc)
• Create frameworks, tool kits, ways of working to influence and inform team process
• Thinking systematically to deliver both effective short term solutions and the foresight and drive to push for industry- and ground breaking experiences
• Effectively owns and communicates across a portfolio of work design strategy (plans, approach & progress/status of designs and design ideas, design backlog, etc)
• Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric experiences
• Establishing an environment of design thought leadership in the organization
• Mastery ability to frame the problem space and structure and assign the work to be done
• Advances health equity goals by partnering with clinical and quality measure teams; advocates for population data when not available

Team leadership & management

• Leading a team of designers and potentially other leaders
• Leading a portfolio of work
• Leading an inspiring, collaborative, creative and inclusive environment for designers to do their best work
• Reviewing and approving work performed by teammates, partners and agencies and providing recommendations for improvement
• Leading through ambiguity and changing user needs and leads others in solving complex problems
• Effective people leader: attracts, leads, manages and mentors employees to ensure retention, development and exceptional performance.
• Establish the team culture, and promoting engagement

Required Qualifications:

• Undergraduate degree or equivalent experience
• 8+ years of hands on experience with information architecture, interaction design, ux design or graphic design
• 8+ years of experience with prominent industry design tools (Figma, Miro, Adobe Creative Suite, Sketch, Axure)
• 7+ years working with cross functional stakeholders including Technology, Product, Operations, Business, Analytics, Voice of the Customer, etc.
• 7+ years of experience presenting to stakeholders
• 7+ years of implementing and maintaining best practices as it relates to the multiple layers and process of design
• 6+ years planning and facilitating workshops and/or presenting to key partners and decisions makers
• 4+ years of experience managing, mentoring, or providing direction to other UX designers on a project that you led

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.