E-Commerce Customer Engagement Lead

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

SABRE HOSPITALITY SOLUTIONS IS LOOKING FOR A TALENTED E-COMMERCE CUSTOMER ENGAGEMENT LEAD (EMEA FOCUS) FULLY REMOTE
 

Opportunity at hand:

The E-commerce Customer Engagement Lead will be at the forefront of Sabre Hospitality’s new SAAS platform, SynXis Retailing, by being at the forefront of advancing Sabre Hospitality’s retailing solution, by engaging with customers to enhance their commercial tools and drive revenue performance improvements. SynXis Retailing is disrupting the hospitality industry by driving incremental revenue to its customers through retail and e-commerce methodologies. The cutting-edge platform within Sabre’s Global Ecosystem (+40K hotels) along with an analytical and eager customer lead will present an abundance of growth opportunities at hand.

 
What will you achieve and included tasks:
 

• Manage and own regional customer e-commerce engagements by driving continual revenue growth on SynXis Retailing
• Create SKU Management strategy on optimal SKUs to be built (for retail customers) based on data insights & analytics findings 
• Assist and build complex SKU variations for regional retail customers to drive overall virtual storefronts’ performance 
• Assist with best-in-class SKU content while incorporating hotel brands’ unique value proposition for each SKU i.e. (imagery/photography/feature titles/detailed descriptions)
• Audit and identify potential enhancements to be made and done on current SKU base including seasonal offerings
• Analyze & interpret built SKUs MoM success through e-commerce KPIs and delivered monthly reporting

What's in it for you?

• Opportunity to do something that has high impact and game changing in our industry within retail hospitality
• Be part of one of the world’s largest Travel and Hospitality technology company
• Continuous retail strategy learning through collaboration and working with Sabre’s leadership

Qualifications and Education Requirements
Must Have

• Bachelor’s Degree
• 5+ years of e-commerce experience utilizing digital analytics to drive both customer (account management) and consumer growth (guest centricity)
• Exceptional client relationship management soft skills and growth mindset
• Superb content management capabilities (consumer/guest facing)
• Moderate proficiency in Microsoft Power Point & Excel
• Physical residence within EMEA time zone and work remotely, but open to US Candidates working flexible hours

Nice To Have

• Hotel retail analytics with (Shopify, TripAdvisor, etc.)
• SKU & Brand management (Retail)
• Shopper Marketing (Agency/Brand Side)

Skills

• Travel Systems, Hotel Management Systems, Content Management

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.