Ecosystem Success Manager

Sei Labs • Remote

Company

Sei Labs

Location

Remote

Type

Full Time

Job Description

Sei is the first Layer 1 specialized for trading, optimizing every layer of the stack to offer the best infrastructure for trading apps of all types - NFT marketplaces, gaming DEXs, and DeFi DEXs.


Backed by Multicoin, Delphi, Coinbase, Hudson River, GSR, Flow Traders and angels from LayerZero, Frax, and Anchorage, Sei has 150+ teams from Arbitrum, Avalanche, Polygon, Solana, Aptos, and Sui building ahead of mainnet.


We're a globally distributed team so new team members have the option of full remote work.


Start date: immediate
Comp: competitive


We are seeking an experienced Partner Success Manager to help us grow and scale our ecosystem partner base. As a Partner success manager, you'll be responsible for creating a seamless and rich Partner Journey, driving NPS, partner retention, and up-sell/cross-sell activities.

This role will be reporting directly to the Head of Ecosystem.

Responsibilities

  • Develop a comprehensive partner success strategy that includes proactive outreach and formal business reviews for strategic partners and scalable, efficient service for core partners
  • Turn strategies into tactics and deliverables that drive the metrics
  • Gather feedback from partners and help incorporate that into product roadmapĀ 
  • Act as the voice of the partner throughout the organization, working with Product, Partnerships and Marketing to ensure that partner desires and frustrations are well understood, prioritized and addressed
  • Identify opportunities for continuous growth for partners, post product integration
  • Implement industry best practices and processes to ensure scalable, repeatable results
  • Drive true value for partners and their end users
  • Help foster company-wide culture of Customer Success

Requirements

  • At least 5 years of experience in a Customer Success Manager or related role
  • Exposure to crypto infrastructure business
  • Demonstrable revenue growth through cross/up-selling - a ā€œrevenue focussedā€ mindset
  • Strong interpersonal skills and the ability to drive results
  • Ability to create client focussed strategies, implement them, track performance, and achieve set objectives
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or serviceĀ 
  • Accountability and personal organization are essential
  • Proven record of driving customer satisfaction and enhancing customer experience
  • Experience managing top tier accounts and exec level individualsĀ 
Apply Now

Date Posted

04/29/2024

Views

15

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