Education Professional - Curriculum Developer

Description

Education Professional - Curriculum Developer
Location: Salt Lake City, UT (office based, hybrid work schedule)

This position will be a part of the Product Success Curriculum Development team. The Product Success Curriculum Development team works closely with the Education and Enablement team, Product and Practice Experts, Solutions Management and Marketing and other groups to design and develop a variety of effective and engaging online training courses for NICE CXone employees, partners, and customers. This position also involves creating proactive and responsive training solutions to meet support and service needs while seizing opportunities for continuous improvement in individual, team, and organizational performance.

As an Education Professional - Curriculum Developer, a Typical Day Might Include the Following:

• Consults with internal customers to understand needs and determine requirements of proposed training/curriculum projects.
• Proactively assist content contributors in achieving deadlines.
• Establishes and manages curriculum development project backlog/queue, prioritization, and capacity.
• Scopes projects accurately and submits accurate information for project tracking in a timely manner.
• Develops eLearning courses using Camtasia, Articulate Suite, and other content authoring tools.
• Develops training courses and materials for customers, partners, and employees using adult learning best practices and latest industry standards.
• May attend industry conferences and seminars to stay current with latest trends and best practices.
• Design and perform needs assessments and training evaluations.
• Develop testing and evaluation processes.
• Develop and oversee content creation and management processes for supplemental content contributors; this includes screen recording techniques, audio recording techniques, test/quiz creation, and basic Learning Management System administration.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.
• Learning Management System administrator and expert.
• Excellent verbal/written communication skills and strong interpersonal skills as well as relationship building skills.
• Update and revise course content and teaching methodology to maintain currency and relevance.
• Actively seek ways to improve online content.

To Land This Gig You'll Need:

• Bachelor of Science in Business, Marketing, Communications or related field or equivalent experience required.
• 3+ years experience in creating blended training solutions.
• Be customer-focused.
• React to project adjustments and alterations promptly and efficiently.
• Training and eLearning development using Camtasia and the Articulate Suite.
• Experience in Instructional Design
• Working experience with SCORM-compliant files
• Familiarity with Learning Management Systems.
• Have information research skills and analytical and creative problem solving skills.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to use a variety of learning/training concepts and principles is required.
• Must be able to learn, understand, and apply new technologies.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

Bonus Experience:

• 4+ years direct work experience in a training capacity, including all aspects of curriculum development and execution.
• Graphic design and layout skills, including experience with Photoshop, After Effects, and Illustrator.
• Competent and proficient understanding of NICE CXone Sales Process and Products.
• Previous experience working with Cornerstone OnDemand (CSOD).

ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world's #1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.