Education Public Sector

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Description and Requirements

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for assigned public & private educational institutions, building and maintaining strong, long-term relationships.
• Solution Implementation: Oversee the deployment of our products and services within client organizations, ensuring successful implementation and adoption.
• Needs Assessment: Conduct thorough needs assessments and consultations with clients to tailor solutions that meet their specific educational goals and challenges.
• Performance Monitoring: Track and analyze the performance and impact of our solutions within client environments, providing regular updates and recommendations for improvements.
• Problem Resolution: Address and resolve any issues or concerns that clients may have in a timely and effective manner.
• Collaboration: Work closely with internal teams, including Sales, Customer Support, and Product Development, to ensure alignment and successful project execution.
• Sales Growth: Identify opportunities for upselling and cross-selling additional products or services that align with clients' needs.
• Reporting: Prepare and present reports on client progress, satisfaction, and potential areas for growth to internal stakeholders.

Qualifications:

• Education: Bachelor's degree in IT, Business Administration, Marketing, or a related field.
• Experience: Minimum of 3-5 years of experience in account management, sales, or client services, preferably within education sector.
• Knowledge: Strong understanding of the public & private education ecosystem, related IT solutions and business environment including current trends, challenges, and regulatory requirements.
• Skills: Excellent communication, negotiation, and interpersonal skills. Ability to develop strategic plans, lead internal stakeholders in achieving account objective, and portray as IT advisory to customers.
• Travel: 40% travel is needed

Additional Locations:
* Malaysia - Selangor - Petaling Jaya