Employee Relations Specialist - Remote

Labcorp Austin TX

Company

Labcorp

Location

Austin TX

Type

Full Time

Job Description

Education/skills required:

  • Undergraduate degree in business, human resources, or related subject is preferred but not essential; work experience will also be considered
  • Appropriate HR Certification desired (PHR, SPHR, GPHR, CIPD, etc.)


Major Tasks:

  • Review and assign ER cases to team members as appropriate; including concerns raised through employee portal, global action line, senior leadership, etc.
  • Speak directly with employees to gather details on workplace concerns and document properly in case management system
  • Works with leaders on non-complex routine performance issues, behavior/workplace concerns, and provides early-stage coaching


  • Handle cases independently with leader in accordance with established ER processes including job abandonment and rehire eligibility requests
  • Advises on some formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues, basic investigations, and performance matters)
  • Participates in various employee relations projects and activities
  • Coordinates information with other ER team members to ensure compliance with federal state and local requirements
  • Assists with coordination and delivery of training for leaders


  • Works with the metrics team to supply additional intelligence around case numbers for their business unit
  • Coordinates other tasks for the ER leadership team as necessary
  • Acts as liaison with HRSD and Leaves team (US) to ensure cases are appropriately managed between the groups
  • Assists with compiling documentation required for litigation
  • May be required to work across the global team as appropriate


Experience/skills required:

  • HR experience and interest in employee relations
  • Ability to maintain confidentiality with sensitive issues
  • Ability to ask probing questions to ensure detailed and accurate information is placed into the case details


  • Ability to summarize cases succinctly
  • Good prioritization skills and ability to focus on time-sensitive issues
  • Ability to problem solve with minimal guidance but willingness to ask for help if appropriate
  • Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment
  • Strong interpersonal skills with demonstrated patience, tact, and respect


  • Strong verbal and written communication skills
  • Strong team player


Experience/skills preferred:

  • Awareness of multiple HR disciplines and processes (i.e., compensation, benefits, talent acquisition)


  • Basic knowledge of relevant employment and labor laws
  • Familiarity with case management tools and Microsoft Office
  • Proven customer service focus and organizational skills
  • Familiarity with Labcorp policies and ability to refer managers and employees to relevant policies, tools, documents, etc.
  • Ability to look at a process and try and find ways to improve it


Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

For more information about how we collect and store your personal data, please see our Privacy Statement.

Date Posted

11/16/2022

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