End User Support Technician

Desktop support technician specializing in the support of Apple Mac based systems, related software and peripherals. Experience with integration of Mac based systems into a Windows based corporate environment is a must. Experience with products such as Casper and Centrify is highly desired.
Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected. In addition to the hardware, there is ownership in level 1 & 2 application support on those machines. Desktop Support is responsible for the Level 1 & 2 support on the phones & network, as well as owning support from the switch port to the desk, including the physical phones. The support also covers conference rooms for all of the A/V equipment which includes projectors & video conference equipment. Desktop Support also engineers solutions such as image creation & distribution, testing for other support teams, testing of any technical piece that touches the desktop and responsible for picking new standards & support models.

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