Engine Field Service Technician - Level II

DESCRIPTION

We are looking for a talented Engine Field Service Technician to join our team specializing in Services, Maintenance and Diagnostics for our Service Ops Administration and Management Department in Kathu, South Africa.

In this role, you will make an impact in the following ways :

• Efficient Repairs : By diagnosing and completing less complex engine repairs on-site, you'll ensure minimal downtime for customers, enhancing their satisfaction and trust.
• Customer Engagement : Your courteous and professional interactions will build strong relationships with customers, ensuring their needs are met promptly and efficiently.
• Specialized Tools and Procedures : Using specialized tools and following documented procedures will ensure high-quality repairs and maintenance, reducing the likelihood of future issues.
• Preventative Maintenance : Performing scheduled preventative maintenance will help prevent major breakdowns, extending the life of engines and related components.
• Issue Escalation : By escalating unresolved issues to more experienced technicians or supervisors, you'll ensure that complex problems are addressed effectively, maintaining service quality.
• Accurate Documentation : Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to overall operational efficiency.
• Service Opportunities : Identifying additional service opportunities will help expand business and provide customers with comprehensive solutions.
• Training and Compliance : Completing required training and adhering to Health, Safety & Environmental policies will ensure you are up-to-date with industry standards and regulations, promoting a safe and compliant work environment.

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• Strong Diagnostic Skills : Ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to isolate and resolve issues, and documenting the process for future reference.
• Proficiency with Electronic Service Tools : Knowledge of the necessary hardware and software tools for service events, and the ability to interpret their results to determine the next steps for resolving issues.
• Understanding of Engine Systems : Capability to analyze and interpret the interactions of various electrical and mechanical systems, using service publications and measurement tools to diagnose and repair efficiently.
• Expertise in Product Repair and Maintenance : Skills in repairing and maintaining mechanical/electrical products according to guidelines, ensuring quality repairs, and minimizing customer costs by following re-use guidelines and performing progressive damage checks.

• Apprentice Trained Engine Technician (Preferred)
• Locally valid driving permit
• Basic level field service work experience
• Customer service experience
• Minimum of N2 certificate mechanical.
• Minimum of 2 years working experience post apprentice.
• Diesel mechanic trade test certificate or millwright trade test certificate.
• Experience working on engines.