Engineer I, IT Service Desk

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

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At Checkout.com, we’re on the lookout for a proactive and enthusiastic IT Service Desk Engineer to join our dynamic team. In this role, you will be delivering world-class technical support to our employees, ensuring seamless operations across our hardware, software, and business-critical applications. You will be a trusted partner for troubleshooting and resolving IT issues while driving operational excellence.

As an IT Service Desk Engineer, you’ll provide exceptional first-line support to end-users, resolving hardware, software, and application issues efficiently and effectively. You’ll lead live incident responses, manage escalations, and collaborate with internal and external stakeholders to restore service quickly. Using a variety of tools and technologies, you’ll play a key role in incident resolution, system administration, ticket management, and reporting, all while ensuring we meet and exceed our Service Level Agreements (SLAs).

We’re looking for someone who’s a natural problem-solver, thrives on collaboration, and excels in fast-paced, high-pressure situations. You should be an excellent communicator, capable of explaining technical concepts clearly to stakeholders at all levels. If you’re self-motivated, adaptable, and eager to work in an innovative and dynamic environment, you’ll fit right in.

Join us at Checkout.com, where we’re building the future of financial technology, and our people are at the heart of everything we do. If you’re ready to make a difference and elevate your career, apply now and become part of a team that’s transforming the way businesses interact with technology.

Qualifications

• Degree in IT, Computer Science, or Engineering (preferred).

• Fresh graduates will also be considered.

• 2–3 years of experience in System/Network/Security is an advantage.

• Strong knowledge of Windows and Mac OS.

• Good understanding of LAN/WAN networks, including TCP/IP, DNS, Proxy, and SAML.

• Familiarity with Cloud Technologies, particularly Microsoft Azure or AWS Cloud, is a definite plus.

• Experience with SaaS services such as Zoom, GSuite, and OKTA is beneficial.

• Excellent desktop and application troubleshooting skills.

• Strong customer service and stakeholder management skills.

• Excellent verbal and written communication skills.

• Ability to work independently and in a collaborative team environment.

• Responsible, autonomous, and adaptable to changing needs.

• Flexibility to work on a shift system, including weekends and public holidays.

• Eager to learn, grow, and adapt in a fast-paced company and dynamic team.

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram https://www.instagram.com/checkout_com/