Engineer, Systems Reliability

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Are you ready to join the Un-carrier movement?
The System Reliability Engineer (SRE) improves and protects the software and systems behind all of T-Mobile's IT services, including management of scalability, availability, latency, performance, security, and capacity, and delivering of software faster, better, and cheaper. Within the Contact Center Experience space, this role supports the production environment of the Cisco UCCE platform, which processes close to 500M calls/year in support of Care, Retail, TFB and other critical non care lines of business. The SRE's enable great customer experience and product innovation by continuous improvement of operational support.
We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

• Applies proficient knowledge and skill to perform production support for call routing platform, (currently Cisco UCCE), and other integrated 3rd party applications.
• Maintains stability, security and performs troubleshooting for applications & infrastructure under the Contact Center Platform.
• Manage software to improve the availability, scalability, latency, and efficiency of T-Mobile’s services. 
• Crafts, manages, and uses dashboard for continuous monitoring and health check of applications, and the underlying infrastructure, improve the quality of services using the monitoring feedback for non-production and production environment. 
• Ability to work well and participate in constructive conversations with the other TMO Customer Experience development and support communities.
• Contributes in future improvement of operational efficiencies and processes.

Education:

• Bachelor's Degree or equivalent experience (Required)

Work Experience:

• 4 years Proven experience. (Preferred) 
• Experience in: Telecommunications, call routing, windows, Linux, database, structured query language(SQL) (Required) 
• Experience in stability and trouble resolution efforts for applications & infrastructure within the Telecommunications space. (Preferred) 
• Experience in APM tools, like, AppDynamics, logging tool, Splunk. (Preferred) 
• Experience with Cisco UCCE, CUCM, SIP routing. (Preferred)
• Experience working in an Agile and DevOps environment. (Desired) 

Knowledge, Skills and Abilities:

• Telecommunications/Call Routing knowledge (Required)
• DevOps (Desired) 
• Integration (Desired) 
• Cloud Computing (Desired) 

Licenses and Certifications:

Cisco UCCE certifications (desired)

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $79,900 - $144,100

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ286654¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.