Enrollment Specialist

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of millions of real people. Our mission is to keep the grid running reliably while enabling more renewable energy and reducing reliance on fossil fuel.

EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by more than 40 utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs and we are adding several new programs every year. The Enrollment Specialist would be responsible for helping with the entire end user enrollment process from customer support, incentive processing and invoicing, to attrition management and efforts to improve existing enrollment processes. Help us keep the wheels on the bus and make sure we delight our partners and end users.

Main Responsibilities

Enrollment

• Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
• Coordinate across different data sources to resolve outstanding enrollment applications and questions
• Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors. 
• Implement attrition management processes across device partners so programs have the highest quality aggregations and outcomes.
• Work with other internal teams to identify systemic issues and recommended improvements to the product, incentive, invoicing and enrollment processes
• Help manage a trouble ticket queue to track issues from initial report to resolution
• Develop and implement enrollment SLAs to maintain client and customer satisfaction

Support

• Provide phone and email support for our program applicants and participants
• Provide weekly and monthly reporting on program support activity as needed
• Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff

Key Skills & Experience

• Experience in a process management role and/or customer support  
• Excellent attention to detail and organization skills
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel
• Bachelor’s degree (or extensive relevant experience)

Preferred Skills & Experience

• Proven track record of managing multiple tasks simultaneously
• Experience reporting software bugs and support ticket management

The salary range for this position is $50,000-$60,000. Base pay offered may vary depending on location, job-related knowledge, skills and experience.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning challenges, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, record keeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.