Enterprise Account Rep I

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for an Enterprise Support Rep I to join our award-winning Product Support team in Beaverton, Oregon.

In this high-impact, customer facing role, you‘ll bring all your expertise in delivering outstanding product support. Through both outbound and inbound communication you’ll provide VIP service to Enterprise customers. 

Candidate Profile

• Professionalism, drive, and initiative to quickly become a product expert 
• Ownership approach to resolving customer questions and delivering solutions.
• Exceptional time management, follow through, and multitasking abilities.
• Extraordinary teamwork and communication skills.

What You’ll Do

• Deliver excellent customer service, product support, and customer training.
• Provide written and verbal communication to customers through Email, Chat and Phone support.
• Identify and communicate potential sales opportunities.
• Escalate and coordinate issues and resolution 
• Respond to open issues and function as a technical advisor 
• Proactively monitor and resolve or escalate potential system issues. 
• Help research and resolve Enterprise Account billing issues.
• Partner with the Enterprise Account Sales team.
• Relay customer requests and issues to Product Management and Engineering. 
• Participate in pre-release product testing, providing productive input as to how quality and customer satisfaction can be improved.
• Manage customer information accurately and confidentially.
• Produces consistently high quality work while maintaining excellent documentation.

Skills and Experience You’ll Bring

• 3+ years product or technical support experience, contact center preferred
• Ability to effectively prioritize and execute tasks in a fast paced environment.
• Exceptional communication and interpersonal skills, establishing rapport and working well with others.
• Ability to present to a variety of audiences via phone, in person, or webinars
• Advanced computer skills, including internet navigation, Good Workday, and more, to  efficiently locate, retrieve and process information.
• High school diploma, some college preferred.

(Colorado only) In compliance with Colorado's Equal Pay for Equal Work Act, the minimum compensation for this role is $19.75/hr + benefits. The maximum compensation for this role can vary depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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