ERP Systems Specialist

Who We Are

Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists, and are made with only real, fresh ingredients... and nothing artificial! We have lofty goals (to make every dog in the country healthier, and every pet parent happier!) and we are looking for the right people to help us get there. This is an exciting opportunity to join a VC-backed, high-growth, e-commerce startup and have an outsized impact in an extremely fast-paced environment. Plus, you get to think about dogs all day!

Who You Are

You are ready to bring your expertise in enterprise systems to a fast-growing, dynamic startup environment. You are excited about the opportunity to establish best practices from the ground up and take ownership of both the highest level processes and the granular data that power the company’s financials and operations. You have multiple years of hands-on experience problem solving in ERPs and with EDI providers and enjoy collaborating cross functionally to support goals across the company. You are excited to work directly with the operations and finance team to help optimize workflows and address issues within our systems. You are comfortable leveraging the support and expertise of third party vendors when necessary and are eager to learn from them and constantly grow your own toolkit.  

Responsibilities: 

• Own and manage NetSuite and other key enterprise software solutions and bolt-ons (WMS, MES, etc.) at the company
• Manage the system data and reporting integrity via regular audits and automated workflows 
• Collaborate with finance, operations, and tech to ensure all functions are using the system effectively, and provide them with the necessary support in troubleshooting and configuration or new item changes
• Problem solve errors in Netsuite by digging into the data and configurations, building custom scripts or working with third party support if needed
• Stand up new EDI integrations with external vendors and suppliers, manage and troubleshoot those integrations on an ongoing basis
• Own relationship with the manufacturing execution system (MES) used by in-house production teams and manage the configuration between MES and NetSuite
• Create bespoke reports, dashboards and tools within enterprise systems based on functional or executive-level needs 
• Serve as primary point of contact with NetSuite support and consulting services 
• Manage relationships with other key IT providers and help teammates escalate issues with IT
• Streamline user access, owning onboarding/offboarding for key systems and serving as primary point of contact
• Lead new system assessment by identifying potential solutions, evaluating functionality against organizational needs, and assessing the complexity and cost of both implementation and ongoing management 

Qualifications:

• Bachelor's degree or higher, preferably in information technology, systems engineering, or related quantitative field
• 2+ years as system owner of ERP software, preferably NetSuite, at a food & beverage, consumer goods, and/or manufacturing company
• Expert proficiency in modern, cloud-based ERP systems (strong preference for NetSuite expertise) with deep understanding of the ERP workflows and reporting 
• Comfortable and adept at troubleshooting errors with sufficient familiarity of back-end systems to do so 
• Experience with EDI integrations via SPS commerce
• Experience managing IT providers a plus 
• Dog lovers a plus!

This is a hybrid position.

You must be able to commute into our office in Midtown Manhattan Monday, Wednesday, and Thursday.