ETS Technician II/ETS Technician III (Projects Team)

Overview

Plan, install, and/or support ETS equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform moderately complex/varied tasks with moderate scope, analysis, and latitude.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
• Document operating procedures for installations, configurations and /or administration tasks
• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
• Prepare reports for senior management following installation
• Train team members and/or peers on functional processes and procedures
• Develop, test and implement systems and equipment; document results
• Full life-cycle project management

• Establish and lead project teams
• Develop project plan/scope/schedule/cost/communications
• Procure and/or manage resources/timelines/deadlines/quality
• Risk, Issue and Change management
• Ensure successful project implementation
• Scope of responsibility

Perform other duties as assigned

Qualifications

• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Ability to manage multiple competing projects simultaneously while maintaining communication with key stakeholders
• Experience in presenting technical solutions and/or recommendations
• Working knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Working knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill in diagnosing and troubleshooting issues
• Effective skill making effective presentations to groups of various sizes
• Effective verbal and written communication skills
• Experience contributing to or leading IT projects of varying complexity and scope
• Experience coaching team members and collaborators to drive project execution
• Experience building contingency plans to manage changes in project scope or timeline

Hours: Monday - Friday, 8:00AM - 4:30PM (onsite)

Location: 820 Follin Lane, Vienna, VA 22180

Salary: Level II - $30.49 - $38.08 hourly | Level III - $35.20 - $43.95 hourly

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 America's Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.