Field Application Scientist Single Use Technologies

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

We are recruiting for a Field Applications Specialist (FAS) to join our Single Use Technology Division (SUD). As an FAS you will act as a trusted advisor to our customers, providing scientific expertise, support and training on our extensive portfolio (Fluid Transfer Assemblies, BioProcess Containers, Single-Use Bioreactors, Fermenters, Controllers, Mixer systems and other technologies).

This role is field-based, within French-speaking Europe with a preference that the successful candidate is based in Belgium, Northern Paris or Paris. You will be required to travel regularly within your territory. When not traveling, you will be able to work from home.

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• Provide technical consultation to our customers related to the full product portfolio
• Troubleshoot issues related to workflow, software and/or instrumentation. Interpret customer needs and determine solutions including technical support, sales, service, R&D, or other internal functions to ensure end-user satisfaction.
• Promote solutions externally by introducing our capabilities. Ensure understanding of our value proposition to drive revenue.
• Develop collaborative relationships with key opinion leaders across all workflows to facilitate demand and preference for Thermo Fisher Scientific solutions.
• Assist the sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products.
• Work with the operations team to ensure customer requirements are clearly understood and that systems are built according to specifications (URS).
• Collaborate and make recommendations to customers on potential process improvements through the utilization of Thermo Fisher Scientifics' technologies & concepts.
• Present Thermo Fisher Scientific Single Use capabilities and value proposition at external conferences.
• Prioritise multiple new customer requests and co-ordinating follow-up in a timely and effective manner, interacting with site management and technical functions.
• Work with Product Management and R&D to make product improvements for increased efficiency and customer satisfaction. Collaborate with management, production, and marketing teams to assess engineering feasibility, cost efficiency, and customer demand for new and existing products.
• Facilitate sustained evaluation and awareness of competitor activities & innovations within the market in general & ensure that relevant information is circulated within the organization.
• Ensure that technical knowledge is kept current and identify training needs.
• Provide feedback on technical problems and their respective solutions and share expertise & knowledge amongst the Field Application Specialist team.

• B.Sc. or higher degree in Life Science or relevant science subject (biotechnology, (bio)chemical engineering, biochemistry, biology, chemistry)
• Detailed knowledge of BioProcess Containers and Single-Use systems used throughout biopharmaceutical development and manufacture.
• Understanding and hands-on experience in downstream processing is helpful but not crucial
• Comprehensive understanding of processes and applications used within the biopharmaceutical, biotech, human, and animal vaccine industries.
• Extensive knowledge & understanding of cGMP & other regulatory guidelines for the Biotech and Biopharmaceutical manufacturing industry.
• Outstanding project management, communication, and presentation skills.
• Highly motivated and self-directed requiring minimal direction including the ability to work on multiple projects simultaneously.
• Excellent team-working skills.
• Proficient in IT specifically Microsoft Office applications, with the ability to learn new computer systems quickly (Excel, Word, PowerPoint, Visio, Project)
• Proficiency in French is required and proficiency in Dutch/Flemish is a plus.
• Willingness to travel within the territory as the need arises (40 - 60%). Some international travel may be required.