Field Service Engineer

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office

Job Description

What Makes This Opportunity Unique

At Thermo Fisher Scientific Inc., we are offering an outstanding opportunity for a dedicated Field Service Engineer to join our world-class team in Bergamo. You will have the chance to work with brand-new technology and collaborate with hardworking professionals dedicated to making the world healthier, cleaner, and safer.

Job Responsibilities

As a Field Service Engineer, you will be responsible for:

• Site inspection and analysis of the required specifications to determine suitable solutions for the installation of diagnostic systems
• Setup Middleware
• Configuration and technical support for the Software House for instrument interfacing Management of quality procedures related to pre-sales activities
• Customer support in handling reports Management of technical interventions (preventive maintenance and repair interventions)
• problem-solving (Technical/application) and customer request/ complaints resolution
• Interface support
• Research, analyze, evaluate, and formulate recommendations to improve specifications and application procedures Spare parts continuously
• warehouse management: a monthly review of car stock and any warehouses, and maintenance of minimum defined stocks for each spare part
• Management and closure of Work orders, Cases, Complaints
• Management and closure of Service Contracts
• Planning of interventions concerning the Service Max quality manual Management and updating of the digital archive related to installations/maintenance/intervention

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• Preferred educational qualification: degree in engineering.
• Strong problem-solving skills and the ability to handle technical and application issues.
• Experience in managing quality procedures and technical documentation.
• Excellent communication and training skills.
• The ability to work collaboratively in a team-oriented environment.
• Dedication to continuously improve processes and provide outstanding customer support.
• region to cover: centre of Italy - Rome, Firenze as preferred working locations