Field Service Engineer (Lab Products)

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As Field Service Engineer, you will be responsible for delivering d service excellence to our customer expectations, and provide onsite scheduled preventative maintenance, repairs, installation & IQOQ of the various instrument such as Biological Safety Cabinets, CO2 Incubator, Cold Storage, Centrifuge and instrument related to Laboratory products.

Responsibilities:

• Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
• Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training or basic repairs.
• Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
• Service reporting, documentation and creation of protocols to specification on internal and customer needs.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
• Responsible for optimization and accuracy of the provided tools and consignment stock.
• Help on continuous improvement through our Practical Process Improvement Business System.

Requirements:

• Bachelor's degree or equivalent education preferable in electrical, electronic, Biomedical engineering.
• 3+ years of work experience in Field service.
• Excellent interpersonal communication both written and oral in Korean and English.
• Ability to work optimally with customers and colleagues in difficult and stressful situations.
• Good verbal and written communications skills related to technical approaches, work performed, test results, and findings.
• Customer friendliness and a professional demeanor.
• Must have strong electrical or mechanical background for troubleshooting /repair, design evaluation and problem-solving abilities.
• PC literacy including MS Office and Outlook.

Thermo Fisher Scientific Inc. is an equal opportunity employer and values diversity and inclusion. We are committed to providing reasonable accommodations for individuals with disabilities during the application process. If you require any accommodations, please contact us at 1-855-471-2255*. Join us at Thermo Fisher Scientific and make a difference in the world. Apply today!