Financial Inclusion - Director, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Financial Inclusion - Director, Product Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. We connect consumers, financial institutions, merchants, governments, digital partners, businesses and other organizations worldwide by enabling electronic payments and making those payment transactions safe, simple, smart and accessible.
Our company's aspiration is to power economies and empower people, building a sustainable economy where everyone prospers. Every day, our dedicated teams around the world are focused on addressing real needs and building toward this goal. They bring their creativity, their knowledge and their unique perspectives to drive innovation and our business in meaningful ways.
Our network, services and partnerships drive our commitment of doing well by doing good. We know that we can only prosper when the world prospers. That comes when growth is sustainable and inclusive and when prosperity is shared.

Overview:

The Financial Inclusion Consumer Solutions team is on a mission to include over one billion people in this digital economy by 2025, and we're making fast progress. However, while the number of bank accounts is quickly rising, these accounts are not being fully utilized. Large parts of the population remain unbanked or underserved. The Financial Inclusion team aims to accelerate the movement of the underserved towards true financial health, encouraging frequent usage and the responsible use of credit.

We achieve this through understanding and representing the needs of the underbanked segment and their local SMBs, in developed and developing markets, and matching these needs to existing and new products/services within Mastercard, thereby optimizing our core business for this under tapped segment. The team's mission is therefore to identify opportunities to bundle, optimize or otherwise target existing products, services, collateral and other assets or GTM approaches on the FI segment, and in some instances, develop solutions to fill identified gaps.

The successful candidate for the role of Director, Product Management will work with key internal and external partners to identify, bundle, modify or build as needed, and deliver products and services that support the financially underserved segment and our Financial Inclusion strategy. In summary, a successful candidate will:

• Use a data driven methodology to identify key areas of opportunity, determine prioritization, and leverage internal & external assets to create solutions that enable differentiated product constructs to be deployed in the market.
• Serve as the Product Owner for commercial solutions that are specifically targeted to the underserved.
• Lead use case expansion and commercialization efforts for existing and new financial inclusion targeted products to achieve scale, closely collaborating with regional and market teams.
• Manage relationships with external partners to jointly deliver new capabilities to the underserved segment.

Role

• Identify opportunities and drive end-to-end product strategy, optimization, and GTM for target segment.
• Conduct and oversee research to leverage market insights and best practices.
• Collaborate closely with other MA product teams, Legal, Privacy, CX and Finance to identify and translate market needs into a global product strategy and product requirements.
• Work with global and regional product management teams to enhance go-to-market strategies and customer pipelines with a focus on the target segment.
• Embrace the complexity of the Financial Inclusion ecosystem and act as an ambassador for Mastercard internally and externally.
• Work with key external partners (Financial Institutions, fintechs, technology providers, NGOs, digital players, relevant private and non-profit organizations etc.) where needed, including senior executives.
• Monitor the competitive landscape - traditional, nontraditional, and new competitors.
• Drive overall product roadmap and monitor performance metrics that assess product performance, revenue, and other key metrics.

All About You

• Seasoned product strategist with extensive experience in product management.
• Experience with payments, financial inclusion products or underserved segments preferred.
• Demonstrates a strong passion for Financial Inclusion and the benefits it has to help bring consumers out of the cycle of poverty and into the world's digital economy.
• Superior communication, presentation and interpersonal skills including the ability to work with and influence both senior internal and external constituents.
• Solid understanding of the unbanked/underserved segment: needs, competitive offerings, and industry trends within a variety of regional/global marketplaces.
• Exhibits tenacity, encourages healthy debate, and challenges conventional thinking.
• Ability to oversee multiple projects and initiatives concurrently, while bringing structure to ambiguity.
• Experience working with or in disruptive fintechs or emerging technologies highly valued.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.