Game Quality Assurance (GQA) Lead

About the company 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit . 

About the role 

The Game Quality Assurance (GQA) Lead is responsible for managing the testing team, overseeing hiring, training, performance evaluations, and administrative tasks such as timesheets and hardware needs. They define and implement comprehensive testing strategies, create and maintain detailed test plans, and ensure proper execution of testing activities, including defect tracking and resolution. Additionally, they communicate testing results to stakeholders and ensure compliance with industry standards and regulations.

Key Responsibilities: 

• Managing and leading the testing team, which includes hiring, training, and performance evaluations.
• Administrating the team, which includes timesheets are accurate, hardware needs are met.
• Defining and implementing a comprehensive testing strategy and testing process for
• software development projects and ensuring that the testing activities are properly aligned with the project objectives and timelines.
• Creating and maintaining detailed project test plans, test cases, and test scripts, and ensuring that they are properly documented and communicated to the testing team.
• Conducting testing activities, including Blackbox manual testing and ensuring that the testing activities are properly executed and documented.
• Managing the defect tracking and resolution process, ensuring that defects are properly prioritized and resolved in a timely manner.
• Communicating testing results and issues to project stakeholders, including project managers, developers, and senior management, and providing recommendations for improvement.
• Ensuring that testing processes and methodologies are compliant with relevant industry standards and regulations.

Requirements 

• Secondary or higher education, preferably with a diploma in an IT-related field.
• Proficiency in English (B2-C1 level) and strong skills in database management.
• Passion for gaming with a solid understanding of Microsoft Suite, JIRA, and experience with computer, console, and mobile games/applications.
• Ability to collaborate effectively with stakeholders such as developers, product managers, and business analysts.
• Strong communication skills for managing diverse teams and ensuring clear, effective interaction.
• Capable of managing resources and timelines to meet project deadlines.
• Keen attention to detail, with strong problem-solving skills to troubleshoot issues, identify root causes, and implement solutions.

What we offer: 

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world. 
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative teamwork with people from all around the world, different nationalities, and languages. 
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing program. We empower our people and offer regular progression opportunities to ensure our employees flourish. 
• Learn as you work and be part of something real that changes the face of gaming - forever. 
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities. 

Working Condition: 

• On-Site in our Studio in Braga, Portugal 
• 8:00 to 17:00, Mondays through Fridays 

ALL APPLICATION MUST BE SENT IN ENGLISH

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