Garnishment Administrator III

Job Summary:

The Garnishment Specialist III is responsible for supporting Garnishment Services in providing world class support and timely processing for UKG's customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to research and resolve Outstanding Check Reports, manage the inventory for the team to ensure SLA compliance which includes case assignment and monitoring of status, providing support and subject matter expertise, backup garnishment processing for Level I and II as needed, peer review / auditing, training, and process improvement.

Primary / Essential Duties and Key Responsibilities

• Ability to perform all duties of Garnishment Specialist I and II (International)

• Assign garnishment cases to team/POD to ensure Compliance and SLAs are met
• Manage inventory of cases and assignment of work within the team/POD
• Research and resolve Outstanding Check Report
• Backup processing for Level I and II as needed
• Complete Peer Reviews
• Subject Matter Expert (SME) in wage attachments and relevant systems (Salesforce, GWO, Ultipro, UTE/SSP) Effective handling of more complex garnishment orders
• Serve as first point of escalation for account issues and drive resolution
• Coordinate, deliver and participate in team training
• Documenting system and operational issues in a way that they can be tracked and shared
• Audit adherence to client legend and provide feedback to assigned GS with update recommendations
• Audit Legends for accuracy and relevancy
• Assist with processing and/or auditing work for Level I & II team members needing assistance to meet SLAs
• Leverage reporting to publish SLA metrics for the team as required
• Assist in the onboarding of new hires
• Other tasks as assigned by management
• Actively review internal processes for optimization and share recommendations with Leadership
• Being consultative with the leadership team on process and efficiency initiatives
• Drive focus for clients with non-standard business requirements, increased SLA's
• Shadow team to ensure compliance to SOPs on a periodic basis
• Partner and collaborate with EEC specialists, Garnishment Services management, and Compliance Specialist to resolve issues as required
• Assist with additional documentation as assigned
• Assist in the rollout and adoption of new processes and procedures
• Assist in the transition to service of new wage attachment clients to ensure a successful customer experience when possible

Additional responsibilities:
• Raise visibility of concerns to leadership
• Promote and inspire cross team collaboration, including other internal workgroups
• Display leadership, encourage team to perform to the best of their ability and be a positive influence among the team
• Act as Team Lead backup
• Partner and provide support to various internal departments including PS Trust, PS Print Services, MS Payroll, and Customer Success.
• Assist with resolution of reconciliation items and exceptions as needed.
• Creating reports for external and/or internal customers as assigned
• Proactively seeks to prevent future issues
• Additional duties and special projects as assigned.

Experience, Education, Certification, License and Training
Associate degree (A.A.)
Preferred Qualifications:
• Working knowledge of UltiPro is a plus
• FPC or CPP is a plus
Interpersonal Skills:
• An ability to work well under stress and handle difficult or sensitive situations
• An ability to adapt in a rapidly changing environment with changing job requirements
• Strong attention to detail and adherence to deadlines
• Demonstrates good judgment and models highest levels of professionalism and teamwork
• Excellent organizational, communication, and interpersonal skills
• Ability to multi-task and follows through on commitments
• Ability to work independently with excellent prioritization skills