General Manager - Miami

As the General Manager for Miami, you will own the entire Miami P&L, build and lead a high-performing team, and drive market growth. You will also be the face of Blacklane in Miami, representing the brand to both customers and external stakeholders. This role requires a dynamic leader with strong strategic, analytical, and leadership capabilities who thrives in a fast-paced environment.

YOUR CHALLENGE:

• Market Strategy and Execution: Develop and execute a comprehensive market strategy to drive growth and establish Blacklane as the premier chauffeur service in Miami.
• P&L Management: Own the Miami P&L, ensuring financial targets are met through strategic planning and efficient operations.
• Team Building and Leadership: Recruit, build, and lead a high-performing team. Foster a positive and collaborative work environment that motivates and retains top talent.
• Customer Engagement: Ensure high customer retention and frequency by delivering exceptional service and customer experience.
• Stakeholder Relations: Act as the primary representative of Blacklane in Miami, building strong relationships with key stakeholders, including customers, partners, and community leaders.
• Data-Driven Decision Making: Utilize tools such as Google Suite and Tableau to analyze data, track performance, and inform strategic decisions.
  

ABOUT YOU:

• Entrepreneurial Spirit: A dedicated entrepreneur with a relentless commitment to business growth.
• Leadership: A charismatic leader who people like to work for and with, capable of building and inspiring a team.
• Strategic and Analytical Thinker: Able to create and execute a market strategy with strong analytical capabilities.
• Industry Experience: Experience in both the luxury/premium industry (e.g., hotels or restaurants) and startups or mobility is ideal.
• Dynamic and Adaptable: Thrives in a dynamic environment, balancing strategic initiatives with urgent operational tasks.
• Language: Fluent in English, Spanish is a big plus for this role.

MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry. 

We believe in ethical business practices and have a strong company culture: 

• Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career. 
• Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
• Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us! 
• Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
• Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
• Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
• Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.

Upgrade your career with Blacklane