Global Business Value Consultant

Are you ready to play a key role in our sales and customer growth strategy for 2024 and beyond?

Coveo’s Strategy & Business Value Team is seeking a Consultant to drive customer engagements and support sales and growth initiatives globally, across EMEA, North America, and APAC. You’ll collaborate with sales, account management, and customer success teams, leading business value improvement projects to integrate strategic thinking and value-driven approaches throughout the organization.

Your mission? Analyze customer business performance, craft tailored solutions aligned with their digital objectives, and provide high-level strategic guidance. You’ll take the lead on customer engagements, conduct  value assessments and build business cases that demonstrate the impact of Coveo’s solutions, all while helping scale our growth trajectory.

What your responsibilities will look like:

• Partner with Coveo’s customers — Some of the world’s  largest and most innovative companies in the world —and collaborate across teams like Product Management, Marketing, Sales, and Customer Success to showcase the business value Coveo delivers.
• Lead customer-facing business value assessment engagements to identify key metrics and drivers for eCommerce, customer support, and customer experience.
• Develop and present business cases and financial models to accelerate and justify sales opportunities.
• Demonstrate value delivered to the installed base and collaborate with customers and internal teams  to continuously align business cases with value delivered. 
• Create thought leadership content and provide training to embed value-driven thinking throughout the organization.
• Build tools and documentation to simplify the business case development and advise on best practices as a subject matter expert in our core industries.

Here is what will qualify you for the role:

• BA/BSc or higher with at least 4 years of experience in strategic and analytical customer-facing roles, consulting, SaaS, or digital strategy.
• Strong business acumen with skills in digital strategy, business modeling, executive communication, and customer workshop facilitation.
• Cross-industry experience in digital transformation, customer experience, and innovation.
• Proven ability to influence senior stakeholders and lead customer-facing projects.

What will make you stand out:

• Experience in SaaS, eCommerce business models, customer service, and digital marketing.
• Strong executive presence with exceptional presentation and communication skills.
• Proven ability to collaborate with both technical and business teams.
• Familiarity with web analytics, CRM, and eCommerce technical architecture.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! 

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.