Global Finance Helpdesk - Kuala Lumpur (Malaysia)

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Team Introduction
The Global Finance Helpdesk is a sprightly team under the finance department. We are committed to providing financial consulting services for employees around the world. This position will be non-exempt (hourly) and eligible for overtime. The primary responsibility for this position is to manage the finance helpdesk and address incoming inquires during set hours.

Responsibilities
- Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions
- Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices; English and Mandarin will play the same important level as stakeholders and users are Mandarin instructured
- Be proficient in the company's global and local financial policies, process and system, as well as other financial-related matters
- Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating
- Identify financial risks and report urgent problems in a timely manner, and proactively make recommendations for the improvement to business management from a finance point of view.

Qualifications

Qualifications
Minimum Qualifications
- Bachelor's degree with at least 1 to 2 years of work experience in accounting or financial services sector
- Can adapt to shift work and accept night to morning scheduling requirements (e.g.: 23:00-07:00)
- Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations

Preferred Qualifications
- Business oriented with a client-service mindset;
- Can work and think independently under pressure, and can also be a good team player. Self-motivated, responsible, open-minded.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.