Global HR ServiceNow Lead (Remote)

Global HR ServiceNow Lead (Remote)

Job Description

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In your ServiceNow HR Lead role, you'll help us deliver better care for billions of people around the world.

Kimberly-Clark is looking for an energetic, transformative program lead who will drive the digital experience strategy and design within our HR Global Operation's Employee Experience team. This Global Digital Experience Lead will drive the delivery and continuous improvement of the HR digital experience based upon employee centric design principles and aligned with Kimberly-Clark's values.

This role will partner heavily with all HR Global Centers of Expertise, Regional Business Partners, IT Business Partners, and HR Operations delivery teams, both internal and external to Kimberly-Clark. Additionally, this role will be responsible for designing and managing the strategic digital experience roadmap, including continuous improvement projects, enhancement prioritization and governance, and oversight for business requirements, user acceptance testing, and success measures and outcomes.

Responsibilities:

• Lead the global delivery and optimization of the HR digital experience leveraging ServiceNow HR Service Delivery (HRSD, the HR employee experience interface) and Socrates (third party chatbot).
• Lead and manage matrixed cross functional, global teams, including additional K-C and vendor teams, to ensure successful design of employee centric processes and workflows with effective functional integration.
• Leverage technology to automate and optimize experiences including but not limited to portal, knowledge management, case management, document management, virtual agent, live agent chat, reporting and dashboards.
• Develop and drive the digital experience roadmap, including ServiceNow HRSD and chatbot platforms in partnership with IT for upgrades, enhancements, testing, and intake of new features.
• Drive collaboration and prioritization between business and technology groups to ensure business project requirements are met with innovative and scalable technology solutions.
• Develop and maintain a governance structure that effectively manages the recommendations from the regional and business HR teams aligned with HR employee experience guidelines for global delivery solutions.
• Develop and monitor scorecards and/or other tools to measure success of process and experience improvement initiatives and expected outcomes.
• Identify, manage, and resolve issues to manage risk and ensure on-time solution delivery.
• Foster an employee-centric culture by continually driving and leading digital experience initiatives while delivering process excellence, cost optimization and stakeholder value. Collaborate with user advisory groups as needed for employee-centric design, testing, and feedback.

About Us:

At Kimberly-Clark, you'll be part of the best teams committed to driving innovation and growth. We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform-so what can you do with that? There's no time like the present to make an impact at Kimberly-Clark. It's all here for you at Kimberly-Clark.

In this role you will join the HR Strategy & Ops team and report to Employee Experience Leader.

About You:

You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

To succeed in this role, you will need the following qualifications:

• Undergraduate degree in HR, IT or business field
• Global team leadership or project management experience required; strong project management skills and technical program implementation experience
• 10+ years HR related experience or a combination of HR and related IT experience (HR technology),
• Demonstrated knowledge of ServiceNow HRSD
• Strong influencing skills and experience in highly matrixed, complex global organization
• Experience in an outsourced, HR Shared Services delivery model
• Business process design experience or user experience design thinking skills
• Experience with formalized change management programs
• Knowledge of and ability to articulate to stakeholders/partners the benefits of supporting cross-functional objectives to achieve the strategic plan

Total Benefits: For a complete overview, see www.mykcbenefits.com

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

#LI-Remote

Global VISA and Relocation Specifications:
K-C will not provide support for relocation of the chosen candidate for this role, if necessary, relocation will be at the candidate's own expense. However, K-C will provide assistance and financial support to obtain immigration visas and work authorization for the chosen candidate, if needed.

Primary Location
USA-GA-Atlanta-Flexible Location

Additional Locations
Costa Rica -Prindisa, Dallas World Headquarters, No KC Work Site - India, USA-GA-Atlanta-Roswell

Worker Type
Employee

Worker Sub-Type
Regular

Time Type
Full time