Global HR Workforce Administration Project Lead

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Global HR Workforce Administration Project Lead

Role type: Fixed term contract until May 2025

Global Human Resources

Our mission is to identify, develop, and retain the talent and capabilities we need to drive business performance, and achieve our strategic objectives. We are committed to enabling a successful employee experience from Day One at Iron Mountain and creating a supportive, diverse, creative (and fun!) work environment. We’re dedicated to giving employees the HR resources and high level of strategic support they need when they need it, in an integrated, simplified and consistent way across the globe. 

Job summary

For a large scale HR Transformation Initiative, we are looking for a temporary Global Workforce Administration Lead to join a project team transitioning and standartising a wide range of services.

Your role in our mission: 

• Establish, in conjunction with the respective internal leaders, future operational / delivery standards for WFA services, ensuring an aligned approach between internal and external service delivery.

• Serve as a subject matter expert for the Workforce Administration discipline and related technologies.

• Guide and coordinate the activities of the regional SME, ensuring a common approach in service transition to the new vendor.

• Ensure consistency in the future service delivery by aligning, if possible, the processes and services in transition, working in conjunction with the GPOs and the process optimisation workstream.

• In conjunction with the SMEs and the vendor, ensure that processes in transition are documented. 

• Help create, based on the output of the service transition efforts, the future roadmap for service and process optimisation.

• Together with the Change & Communication Workstream, help raise awareness amongst the internal stakeholders and the HRSD team regarding the new service delivery model and processes. 

• Provides input regarding the set up of future roles based permissions and security groups, seeking input from the BAU HRSD team as required.

• Contributes to the deliverables of the Process Optimisation workstream with knowledge and expertise regarding various WFA / Recruitment / Learning administration processes

• Support where required the Contact Center Lead, leveraging subject matter expertise in metrics, reporting and data analysis to determine the future BAU metrics and dashboards

• Seek opportunities to improve and develop future BAU processes and procedures, including maintaining Best Practice documentation and communicating changes to appropriate audiences.

• Provide guidance and support to HR teams and business partners, promoting a customer-centric approach and effective HR service delivery.

• Contributes to establishing the future vendor monitoring and governance process.

Valued skills and experience:

• 10+ years of experience is Shared Services / Operations

• In-depth knowledge of HR processes, systems, and best practices, with a strong understanding of global HR regulations and compliance requirements.

• Proficiency in managing end-to-end HR processes (WFA / Recruitment Admin) and implementing HR system solutions.

• Continuous learning mindset to stay updated with changes in global HR regulations, emerging technologies, and best practices.

• Experience in leading or co/leading large transitions and / or transformation programmes.

• Solid understanding of HR processes 

• Experience in working across regions / on a global scale 

• Knowledge of Workday and ServiceNow is desirable 

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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Category: Human Resources