Global Support Specialist

Job Description
Global Support Specialist (Onboarding)
Wilmington, DE (Hybrid)
Monday-Friday, 8am-5pm
CSC's Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international business. Our local presence, coupled with CSC's robust affiliate network, assists our clients with their subsidiaries' compliance obligations, regardless of where in the world they are registered.
As a Global Support Specialist, you will be responsible for coordinating the successful transfer of international entities for new GSM clients. In this role, you will be required to collaborate with third-party vendors and GSM Service Team members to collect all necessary KYC Due Diligence and ensure applicable filings are completed with international registries.
Someone who loves problem solving, is self-motivated, and thrives in a fast-paced environment will do well in this position. Our most successful employees are deadline-driven, agile, and work well as a team player or independently. This role requires a strong ability to prioritize, a high-level of organizational skills, and the ability to work effectively given minimal direction.
Responsibilities include, but are not limited to:

• Serving as the project manager to oversee the onboarding of GSM Service
• Management of communication received from customers and third-party vendors via Salesforce CRM
• Timely review, response, and initiation of all client requests
• Research and evaluation of jurisdictional requirements necessary for transfer
• Liaise between the customer and third-party vendor to process any applicable filings
• Ability to communicate and collect requirements necessary for KYC Due Diligence
• Assisting with customer questions and providing on-the-spot status updates
• Facilitating client and/or vendor calls to provide updates on the status of the project
• Managing the accuracy of all client information in our Company Records and Entity Management applications

What technical skills, experience and qualifications do you need?

• Focus on delivering high customer service standards
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize and manage time effectively
• Ability to manage a high-volume of work while adhering to quality performance standards
• Ambition to welcome challenges and strive to out-perform set goals and expectations
• Agility to work independently or in a team setting, often with minimal direction
• Problem-solving skills, including research and analytical skills
• Ability to learn quickly and embrace new systems, technology, and processes
• Strong computer skills and proficiency in MS Excel and Office
• A high level of comfort preparing spreadsheets (Pivot tables and v-lookups)
• Model CSC values of service, teamwork, tenacity, agility, and being genuine.
• Bachelor's degree or equivalent experience in finance or accounting

Candidates for this position must be eligible to work in the country without sponsorship.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.