Head of Fraud Product Director

Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment.

As a Product Director at JPMorgan Chase within the accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.

Job Responsibilities

• Lead the 1st line of defence for fraud
• Define the strategies and principles that protect the business and its customers from fraud
• Assemble and lead product, analytics and engineering teams to build the technology and capabilities that help us monitor, detect and prevent fraud
• Identify, analyse and integrate with relevant vendors, building and maintaining these relationships
• Guide product, design and engineering teams to build customer journeys that help the business address fraud and enable our customers to self-serve
• Work with our lines of defence to ensure models, rulesets and strategies are effective and compliant
• Define processes and best practice that help the fraud function deliver the needs of the business at scale
• Share this best practice and subject matter expertise with colleagues across the firm

Required Qualifications, capabilities and skills

• Experience of fraud product strategy, delivery and management
• Experience implementing fraud monitoring, detection & prevention tooling
• Experience implementing authentication tools
• Experience working with vendors, including evaluation of their product offering and consequent integration
• Experience working with engineering teams
• Strong awareness of technologies and trends, both from a threat and counter-threat perspective
• Experience in banking or a regulated industry

Preferred Qualifications, capabilities and skills

• Desire to analyse and solve hard problems with innovative solutions
• Desire to teach others and share knowledge. We aren't looking for hero leaders, more for team players. We want you to coach other team members on principles, practices and implementation patterns
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly
• Vision. We don't want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goal

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ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.