Head of Global Enablement Programs

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the team and role:
Our GTM Enablement team supports 1000+ sales and customer success professionals driving revenue and growth at one of the fastest-growing publicly traded companies in the SaaS industry. We pride ourselves on being a reliable, real-time, and consistent resource for the Sales and CS Teams, and empowering them to do their jobs more efficiently while growing their skill set and enabling Klaviyo's long term strategy.
As Klaviyo continues to scale globally, we are seeking a strategic leader to serve as the Head of Global Enablement Programs. This pivotal role is responsible for building and executing the global GTME (Go-To-Market Enablement) programs strategy, ensuring consistency in skill development, methodology adoption, and change management across our Go-To-Market organization. As a senior leader, you will develop a forward-looking vision, oversee global execution, and collaborate closely with field enablement to ensure impactful delivery at the local level.
The GTME team is in the midst of an exciting rebuild, offering a unique opportunity to shape a world-class enablement organization from the ground up. In this role, you will take charge of our most impactful programs, with your work leaving a lasting mark on every GTM rep globally. This role is best suited for a builder, as you will have the autonomy to develop and execute your own strategy, driving both personal and professional growth.
How you'll make a difference:

• Build and lead a small team of global program managers to develop and execute our most critical enablement initiatives (examples include launching a new sales methodology, developing an effective rep onboarding program and building SKO breakout strategy).
• Through your team, develop a global rep onboarding strategy, including role specific programming that adapts to changes in the business and ramps our GTM reps effectively.
• Collaborate across enablement teams to set clear priorities for program success.
• Stay on top of emerging trends in SaaS GTM to inform our strategy.
• Foster strong relationships with Sales, Success, Product and Marketing to align enablement programs with business objectives.
• Develop and present Quarterly Business Reviews that drive alignment with your team and report on previous quarter results.
• Measure and report on enablement success metrics and draw insights from data.

Who you are:

• Proven experience in enablement, training or related roles preferably in a global organization.
• Successful record of leading and developing a team of individual contributors.
• Previous selling or servicing experience or GTM management experience preferred.
• Comfortability and confidence in an ambiguous environment.
• Strong understanding of learning principles, technology and project management techniques.
• Excellent communication and presentation skills, with the ability to influence and inspire others.
• Data driven mindset with a focus on measuring and optimizing program effectiveness.
• Ability to set strategic direction by working with stakeholders, deciphering needs and translating vision into a clear, global strategy.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$152,000 - $228,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.