Head of Partner Success, Delivery Integrations

About the Role

Uber Eats is seeking a dynamic and experienced leader to build and lead our new Partner Success function within the Delivery Integrations Team. This person will manage relationships with our integration partners, own key operational KPIs, and ensure successful adoption of Uber Eats' API endpoints, features, and new products.

What You'll Do:

• Build and lead a high-performing Partner Success team, responsible for managing relationships with our integration partners (e.g. POS systems).
• Own KPIs related to partner performance including onboarding speed and operational quality.
• Drive quarterly business reviews with partners, ensuring that both sides are meeting commitments and identifying opportunities for growth and improvement.
• Drive the adoption of new API endpoints, features, and products by working closely with partners and ensuring their success.
• Act as the voice of the partner within Uber Eats, bringing valuable feedback to internal teams including product, engineering, and operations to improve our offerings and drive better business outcomes.
• Serve as the internal "quarterback" cross-functionally with internal teams (e.g., Business Development, Sales, Engineering) to implement partner-related initiatives.

Basic Qualifications:

• Minimum 6+ years of experience in business operations, customer success, partner management, or related roles, preferably within technology companies
• 2+ years' experience leading a team of CSM's, Solutions Engineers, Partnership Managers or related
• Proven track record of managing complex relationships with B2B partners or customers
• Data-driven approach with experience in setting and achieving key performance metrics (KPIs) for operational success
• Bachelor's Degree

Preferred Qualifications:

• 8+ years' experience in business operations, customer success, partner management or related roles
• 4+ years' experience in people management/leadership
• Familiarity with APIs and integration partnerships
• Strong team-building skills, with experience in building new functions from the ground up
• Excellent communication and relationship-building skills; capable of persuading both technical and business stakeholders to take actions that will drive positive business outcomes for both sides

For New York, NY-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.