Head of Product Management

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day.

Let's talk about the team

The Head of Product Management will define and lead the strategy and execution of Brightree's software products as part of the ResMed SaaS portfolio. This role is responsible for leading end-to-end product innovation processes from ideation through product/feature launch. Accountable for supporting growing revenue, increasing operational efficiency, defining product roadmaps and executing implementation plans to get the right solution, to the right customer, at the right price, time, quality, cost and complexity. He/she will represent a deep understanding of the needs of the customer and the market and drive requirements into the product strategy, vision and roadmap. They will be the face of the product, own the product roadmap and evangelise the product internally and externally. They will be a great influencer and team player while understanding the wider Brightree strategy and direction and how it all fits with the global ResMed strategy.

Location - Atlanta, US

Let's talk about the role

• Understand customer and market needs. Contribute customer, product and market knowledge to inform decisions on product vision and strategy
• Translate market requirements into technical requirements for engineering teams
• Develop and align the product roadmap with the commercial and product strategy
• Participation in face-to-face activities with customers including advisory boards, customer visits and presenting at trade shows
• Create, define, articulate, and own short term and long range plans focused on product vision & strategy for current and future Brightree solutions
• Analyze needs of customers to build the product vision and strategy for the platform
• Build and maintain a roadmap that is aligned with the vision and strategy
• Understand and analyze market offerings and competitor capabilities
• Adhere to agile product management methodology for roadmap definition, documentation, communication, and governance
• Own the end to end commercial success of the product or category -
• Define and track key performance indicators for feature/product launch
• Collaborate with Customer Experience and Customer Success teams to ensure successful feature/product launch
• Partnering across the broader business to create new products while leveraging internal assets and other ResMed SaaS products to ensure adherence to corporate strategy
• Define, articulate and manage product requirements through the team. Ensuring effective communication with all stakeholders in particular Engineering management, sales, marketing, finance and executives
• Lead product governance on a weekly, monthly and quarterly basis.
• Be accountable for the delivery of the product throughout the software life cycle
• Be the voice of the product internally and externally, including customers, partners, and conference/industry events where detailed product knowledge is required
• Create, maintain and communicate product roadmaps; perform and document change management in lock step with process
• Adopt rigor in all activity including use of tools, processes and methodologies such as JIRA and Agile
• Balance competitive advantage, customer need and pure innovation

Let's talk about you

• Act as an effective change agent for the business
• Excellent oral communication and presentation skills. Presenting solutions to an audience, in meetings, to stakeholders, 1-1 and to executive teams
• Demonstrated success working in a matrix environment with Brightree and ResMed SaaS stakeholders.
• Deep knowledge in healthcare: HME/DME home infusion pharmacy or home health preferred
• Demonstrated successful experience building and launching healthcare SaaS products in enterprise software companies
• Demonstrated success in leading teams in remote/hybrid environments with a high level of engagement and positive employee experience.
• An accomplished people leader who can effectively develop and retain top product management talent and lead cross-function teams.
• Self-motivated driver with ability to roll up sleeves to get things done.
• May travel up to 30% of the time

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.