Health Coach WAH, Healthy Outcomes Team

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary

The Healthy Outcomes Team is a health advocacy team looking for dedicated experienced colleagues to help the Medicare population complete important health activities including screening tests, medication adherence, and access to resources related to risk factors. As a Health Coach, you will outreach our Medicare population to provide education and address any barriers to health access while using the member's benefits. This may include coordinating with providers, pharmacies, or other agencies. The Health Coach utilizes a collaborative process of assessment, planning, implementation, and coordination to engage, educate, and promote/influence members in decisions related to achieving and maintaining optimal health status.Your key responsibilities are:

• Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, medication refills, etc.
• Assessment of members utilizing motivational interviewing skills and the other helpful tools
• Uses healthcare knowledge and experience of health risk behaviors to conduct evaluation of member's health status and work through barriers to care
• Partners with members and their providers to identify opportunities for integration into available internal/external programs or resources
• Uses active listening skills, provides coaching, information, and support to empower the member to make ongoing independent healthy healthcare choices.
• Interprets guidelines/criteria and acts to positively impact members health
• Provides relevant and up-to-date healthcare information to improve the member's understanding of his/her health status
• Empowers member's participation and engagement in healthcare decisions
• Incorporates strategies that reduce risk factors and overcome barriers related to complex health conditions, social risk factors, and other issues that impact healthcare access
• Develops a proactive course of action to improve short- and long-term health outcomes

Your key abilities are:

• High-energy, empathetic, curious, with an enthusiasm for learning and teaching
• Desire to understand and meet our members' needs and work through issues
• Speed and efficiency to meet business metrics and goals.
• Ability to handle pressure and to stay calm and positive in all situations
• Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
• Ability to absorb and apply new and changing information.
• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
• High technical literacy not only to use a variety of digital devices/programs/interfaces but also to troubleshoot and solve problems, using resources for escalation as appropriate
• Excellent communication and time management skills

Required Qualifications

• 1-3 years Microsoft Office
• 3-5 years practice experience-- Social Work, Gerontology, Nursing, Population Health
• Managed Care or Medicare experience

Preferred Qualifications

• Healthcare licensure and/or certifications (RN, MSW, LCSW, etc)
• Bachelor's degree or equivalent experience

• Bilingual (Spanish)
• Previous telephonic coaching, education, or case management experience
• Experience with behavioral change and/or motivational interviewing

Education Associate degree or equivalent experiencePay Range

The typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 12/25/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.