Help Desk

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a strong Help Desk Engineer to join our Engineering team in Beaverton, Oregon.

Candidate profile

DAT is currently looking for a Help Desk Engineer to join our growing technical team and drive the evolution of our technology infrastructure and end user experience. Candidates should be comfortable working within a Service/Help desk environment, endpoint management system workflows as well as ticketing systems and driving positive change in a workplace environment. 

You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms.  Great candidates will have experience driving change and seeing technical projects through to completion, and/or direct executive support experience. 

What You’ll Do

• Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text.
• Technical and strategic project work focused on improvements to our endpoint infrastructure in a variety of operational areas including Desktop automation, Endpoint.
• Troubleshooting and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives.
• Managing ticketing systems and working within a queue-based workflow.
• Responding to endpoint issues, incidents and emergencies.
• Producing, reviewing and revising documentation for both internal users and teammates.
• Providing leadership within your team and the user base, as well as establishing and improving relationships throughout all areas of the business.

The Skills and Experience You’ll Bring

• Bachelor’s Degree or higher, Technology/Computer Science preferred
• Strong verbal and text-based communication skills
• Certifications preferred
• 2 years Enterprise IT Experience minimum.
• Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindset
• Experience interfacing with executives is a plus.
• Solid experience troubleshooting various platforms, windows and Mac operating systems, endpoint management tools and processes, and scripting.
• You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms.  
• Great candidates will have experience driving change and seeing technical projects through to completion, and/or direct executive support experience.

Bonus Skills

• Scripting experience (Python, Bash, PowerShell)
• Okta SSO / SAML

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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