Help Desk Manager

Are you looking for a high energy, strategic, and fast-paced position as a Help Desk Manager? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Help Desk Manager is responsible for leading a technical support team, ensuring timely and accurate customer service, training representatives, establishing customer service standards and measuring key performance indicators. This position will also be responsible for handling tickets and other functions of the Help Desk.

WHAT YOU'LL BE DOING:• Leading and developing the performance of team members through performance management, resource review & planning, training, and development to meet the needs of the business. • Performing advanced helpdesk functions such as active directory management and advanced troubleshooting, acting as an escalation for issues. • Delivering IT and Security projects on time and in budget. • Measuring and reporting on key performance indicators. • Managing Audio/Visual components in the office. • Building and continually developing relationships with teams across the organization. • Other duties as assigned

YOU'VE GOT WHAT IT TAKES IF YOU HAVE/ARE: • Ability to lead, coach, mentor and discipline team members.• Customer service-oriented aptitude, and solid communication skills (written and verbal).• Strong technical skills including AV management, Windows troubleshooting, and Active Directory management.• 2+ years managing technical support teams or equivalent experience• 5+ years technical troubleshooting experience• Extensive knowledge of ticketing systems and Active Directory management.• Bachelor's degree (B. A. or B. S.) from four-year college or university; and five years related experience and/or training; or equivalent combination of education and experience.

IT WOULD BE IDEAL IF YOU HAVE:• Atlassian administration• Windows deployment experience• Active Directory management• Inventory management, including ordering and tracking

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

This role requires that you live within 50 miles of our Morrisville, NC office and will be expected to be in our Morrisville, NC Headquarters 5 days a week Monday - Friday with limited work from home opportunity.

Company: Relias LLC

Country: United States of America

State/Region: North Carolina

City: Morrisville

Postal Code: 27560

Job ID: 268833

Date: Mar 6, 2024

Location: