Hotel Customer Service Agent NF-02

Manual Applications:

• If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than noon (European Time) on 10/30/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.

• Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
• Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

• Payment Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.

• Incentives will not be paid.

• Living Quarters Allowance (LQA) will not be paid for this position.
• Employment Overseas provides a lot of additional benefits & entitlements, for information please contact your local HR office at the address listed at the bottom of this vacancy announcement.
• Applicants must comply with the Exceptional Family Member Program, for information click here

• It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser).

• Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
• Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
• Conversion of employment category (from RPT to RFT) may be accomplished without further competition in accordance with AR 215-3.
• THE TOUR OF DUTY REQUIRES ROTATING SHIFTWORK TO INCLUDE WEEKENDS AND HOLIDAYS.
• Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.

• U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
• In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.