HR Administrator US&LATAM

• Act as a point of contact for employees and managers for all administrative queries and provision of administrative support, based on policies and procedures of the company.
• Deal with all customer (Employee, People Leader, HR) enquiries in a professional, courteous & timely manner incl. all central communication channels (email, phone, chat, personal enquiries), daily operating in internal ticketing and HR System.
• At all times conveying a professional and efficient attitude following best customer service standards.
• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
• Escalate issues when required and work with appropriate parties to resolve, interact with various HR teams.
• Ability to work in a fast paced environment,
• Help educate the business on how they can navigate to access HR knowledge and content.
• Understand and proactively act upon opportunities to improve the overall employee experience (make recommendations for improvements to areas where required).
• Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training.

Expectations:

Education: Bachelor’s Degree

Experience:

• Experience in HR or Shared Service Operations in international environment,
• Familiarity with HR tools (ticketing systems, internal HR Systems; knowledge of WorkDay and ServiceNow is an asset),
• Ability to develop, implement and maintain processes based on industry best practices,
• Attention to detail; proven planning and organizational skills,
• People-centric mindset
• Excellent customer service and communication skills
• Problem solving and decision-making skills,

• Understanding of policy intent with knowledge of when exceptions should be applicable
• Supportive and enthusiastic team player
• ability to handle sensitive, confidential information.

Additional Preferences:

• Advanced in Microsoft Office
• Languages: English, Spanish & Portuguese (will be desiderable).
• Experience working in a remotely managed team; demonstrated ability to handle the role independently.
• Fllexibility to work afternoon shift 3:00 PM – 11 PM CET to accommodate different time zones may be required
• Work location: Warsaw, Guadalajara