HR Employee Relations Manager

The Job

The function serves as the primary liaison between employees and the organization fostering positive relationships and addressing concerns within the region. The ERM collaborates closely with HR Business Partners to coordinate activities related to business changes and compliance within their respective region while also being responsible for the HR policies related to compliance matters.

Furthermore they provide managerial training on a range of HR compliance topics. This function collaborates closely with the HR Operations team to ensure that ERM activities receive transactional execution throughout the HR and employee lifecycle along functional reporting lines.

Lastly the ERMs collaborate across regions to share best practices and drive the compliance framework HR initiatives and projects in alignment with organizational & compliance goals.

The HR team consists of three Employee Relations Managers covering EMEA APAC and LATAM regions along with two HR Business Partners who serve as strategic partners for our business leaders. All team members report to the Senior HR Manager.

Please be aware that we are currently only accepting candidates from Argentina and Honduras for this position.

Responsibilities

• Acts as the primary liaison between employees and the organization within the respective region coordinating regional operations while upholding compliance standards and fostering positive employee relations.

• Providing thorough guidance and give direction to compliance and comp & ben topics including employment laws regulations and HR policies to HR Business Partners managers and employees.

• Working closely with HR Business Partners overseeing the effects of business changes in the region and act as a strategic partner when implementation is required at the level of the Employee Relations Manager.

• Provide guidance and counseling to managers and employees specifically on sick leave and termination processes and leverage the support of the HR Operations team to ensure adherence to procedures and regulations that apply to these (individual) cases.

• Conduct investigations into complex employee relations issues and ensure adherence to regional procedures and regulations maintaining confidentiality and impartiality.

• Work closely with the HR Operations team to support transactional activities throughout the HR and employee lifecycle including onboarding offboarding and data management.

• Collaborate with the other Employee Relations Managers maintain the Compliance Framework and share best practices and drive consistency in HR initiatives.

• Monitor and analyse employee relations metrics and trends identifying areas for improvement and developing proactive strategies.

• Partner with HR COEs to coordinate both companywide and region-specific HR programs ensuring alignment with organizational goals.

• Develop and deliver training sessions to managers on various HR compliance topics and employee relations (sick leave terminations etc.) to enhance understanding and adherence to HR policies.

• Drive and/or participate in strategic HR projects aimed at enhancing employee engagement and organizational effectiveness.

About you

• You're located and can work from Argentina or Honduras .

• You're fluent in both English and Spanish.

• Bachelor's degree in human resources Business Administration or related field. Master's degree is a plus.

• Advantageous to have 4+ years of employee relations experience.

• Strong experience in partnering with various key stakeholders and being an effective team player.

• Demonstrated strong understanding of the European Middle East and Africa employment law and regulatory frameworks.

• Demonstrated policy and procedure development and enforcement to ensure compliance Proven experience in employee relations or a similar HR role.

• Worked in a fast-pased organization (and experience in preferably tech or BPO industry)  where change is the norm.

• Strong interpersonal and communication skills.

• Excellent problem-solving and conflict resolution abilities and abilities to maintain confidentiality and handle sensitive information with discretion.

• Excellent English communication skills (verbal and written).

• Strong organizational and project management abilities.

• Proficiency in HRIS systems and Microsoft Office Suite.

Technical requirements

• A minimum internet speed of 10 Mb/s download 10 Mb/s upload with Latency <200 ms internationally.

• A minimum of 8 GB RAM

• A 64-bit version of Windows 10 or newer

• An Intel Core i5-8260U processor or better/similar.

• An Integrated graphics card.

• A smartphone usable for two-factor authentication that runs at least:

  • Android 8.0 or newer

  • Apple iOS 15.0 or newer

5CA Offers

• A remote position at a fast-paced international company with ambitious gaming e-commerce and tech clients.

• A diverse and inclusive culture with people from 80+ countries speaking 25+ languages - where we celebrate everyone's uniqueness.

• Innovative digital tools and continuous opportunities for learning and development.

• Access to Udemy Business for learning and development.

• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect Pride 5CA Gamers Women of 5CA to name a few.